American Management Association

How to Turn Painful Conversations Into Positive Results - Difficult Performance Reviews

Available dates

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About the course

How to deliver positive feedback in your toughest conversations of the year

How to Deliver Positive Feedback in Tough Conversations

For most managers, the toughest discussions of the year are coming up soon in the form of annual performance reviews.

Naturally, these sessions can lead many to feel uncomfortable.

The way you handle these conversations is even more difficult when you have to deliver feedback in this environment of economic uncertainty.

However, when conducted properly, these sessions provide you with a great opportunity to help your employees focus on their goals and boost their morale—while correcting flaws that can hold them back.

This 90-minute interactive webinar provides tested methods to help you prepare for and conduct these discussions in a way that invites balanced participation, stays true to your message, focuses on performance, gains acceptance, and reduces defensiveness.

What you will cover

Discover the steps you can take and tactics to use to ease the complicated task of conducting effective performance review meetings, including:

  • What to do to prepare your employee for the conversation
  • How nonverbal clues can guide the conversation and reveal hidden thoughts
  • Ways to deliver corrective feedback that inspires, motivates, and gets results
  • Creation of an appropriate verbal and written record to insulate your organization from potential legal liability
  • Specific advice for directing the conversation for an outcome whereby your employee leaves with a sense of fairness and commitment

Join us and learn some practical tips on how to change performance reviews from a “fear session” to a constructive, on-the-level dialogue that will help you, your company, and your employees.

How You Will Benefit

After completing this course, you will be able to:

  • Develop plans for more effective employee performance reviews
  • Identify key approaches to avoid problems during the appraisal process
  • Understand the records that protect your organization against potential lawsuits

How Do AMA Webinars Work?

AMA Webinars provide you with a cost-effective and convenient way to boost your know-how. You can participate in the comfort of your home or office without the need for travel costs and time.

BONUS: Paid registrants will also get a single-user license to access a recorded archive of the program for a full year so that you can watch the program again and again to boost your skill set.

Please note that AMA Webinars are designed to provide a one-to-one learning experience for an individual and are not designed to be viewed in a group setting. Program access is available only via the MYAMA account of the registered attendee.

Trust the experts

Paul Falcone

Paul Falcone is an HR and leadership trainer, speaker, and executive coach. He’s also a bestselling author and a former corporate HR executive at Nickelodeon, Paramount Pictures, and Time Warner. He is the author of four books that were ranked on SHRM's prestigious "Great 8" annual bestseller lis...


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Available dates

This course has no confirmed dates in the future. Subscribe to be notified when it is offered.