Fundamentals of Client Engagement

Cyprus International Institute of Management

What are the topics?

Cyprus International Institute of Management

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Who should attend

  • Business Owners
  • Sales Managers
  • Marketing Managers
  • Senior Customer Officers
  • Customer Relationship Managers
  • Supervisors
  • Executives

About the course

This programme draws on contemporary research to explain what client engagement is. Customer engagement and loyalty are important when it comes to retaining customers. Various companies are straggling with low levels of sales performance.

This course will give you a great opportunity to understand the process, the dynamics, the client behaviour and other aspects so as to effectively grow the ratio rate of leads and transform them to sales.

Programme Focus

  • Introduction to Sales and Client Engagement
  • Client personalities and how to treat them
  • Situation analysis
  • Client retention best practices
  • Effective use of sales channels
  • Sales targets and evaluation
  • Key Learning Outcomes
  • Identify the key aspects of client engagement
  • Build new communication channels for value creation
  • Learn how to set the right targets

Benefits for you

  • Understand how to engage with customers
  • Focus on your loyal customers
  • Improve your selling skill-set

Benefits for your organisation

  • Improve your ROI
  • Optimize the client engagement process of your organisation
  • Keep adding value to your client

Experts

Panayiotis Jacovides

Panayiotis is a Master in decision making and complex problem solving, advising Businessmen and Senior Directors as well as governmental officials and NGOs in various countries. Decision makers, have permanently trouble in taking the right decisions, because they receive multiple and conflicting...

Videos and materials

Fundamentals of Client Engagement at Cyprus International Institute of Management

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Disclaimer

Coursalytics is an independent platform to find, compare, and book executive courses. Coursalytics is not endorsed by, sponsored by, or otherwise affiliated with any business school or university.

Full disclaimer.

Because of COVID-19, many providers are cancelling or postponing in-person programs or providing online participation options.

We are happy to help you find a suitable online alternative.