Fundamentals of Business Process Management

Analyze, Document and Redesign Processes for Dramatic Improvement

This workshop draws on proven process management concepts and practices to help you build a framework for continuous improvement in your organization. Identify process improvement opportunities, and get applied experience in process mapping, lean management and other scientific methods for effective process management. Construct robust metrics that allow you to measure the status of any process in real time. Maintain effective controls for optimizing capacity and managing process variability, risk and change. Strengthen your leadership skills for supporting a culture that delivers ongoing improvement results.

What you will learn

• Employ diagnostic tools to identify and fix broken processes, structural problems, system disconnects and problematic people issues
• Create elegant processes that can help you do more with less
• Apply rigorous problem-solving practices to plan, implement and lead process improvements
• Allocate resources and capacity optimally to processes
• Capture vital metrics on costs, timing and quality
• Turn staff frustration into ideas to improve processes, people and systems
• Demonstrate cost savings and return on investment opportunities to senior management
• Develop powerful leadership skills to build a work culture of continuous improvement

Program content

• Process types and industry/product/service classifications
• Diagnosing a process: how to identify a broken process, selecting a process for redesign
• Process mapping: types of information captured in a process map, types of process maps, flow charting symbols
• Constructing a functional-activity flow chart: reducing frustrations, bottlenecks and bureaucracy, selecting high-impact ideas
• Process metrics and basic process theory: gathering time and quality cost data, effect of variability, using Activity Based Costing to calculate true profitability, creating a bridge to strategic planning
• Process design: work and information flow, matching process to desired outputs, designing reliable processes
• Implementing process improvement: process redesign methodology, implementation options, overcoming obstacles
• Integrating process improvements in your organization: mapping out a plan, building a team, generating support and engagement

Special features

You will explore multiple ideas on how to design processes, and practice the powerful tools described in the course on your own process issues. You will leave with an action plan to strengthen your processes and establish an environment of ongoing process improvement in your organization.