Supply Chain Management

ICTD International Centre for Training and Development

ICTD International Centre for Training and Development


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Who should attend

This course is designed for all middle-and senior- level managers, ecommerce, sale operations, strategic planning and general management; also for senior technology and information managers who support senior - level managers from marketing, ecommerce, sales marketing, e- business, SCM program, Product, brand, e- marketing and advertising. Beneficial also for Finance managers responsible for customers profitability measurement and analysis of sales and services and for anyone who needs to know more about the role of and supply chain management.

About the course

This five-day course is an introduction to the supply chain concept and will explore the management of supply chains to improve an organization’s overall supply efficiency. Other concept included are the definitions of supply chains, identification procedures, an overview of methods, processes, and systems that are used in the operation of supply chains, and the applications of methods, processes, and systems to improve supply chain performance.

Course Objectives

Upon successful completion of this course, the delegates will be able to:

  • Analyze total system costs in supply chains
  • Know when and how to use various forecasting techniques
  • Compute tradeoffs between cost and responsiveness in supply chains
  • Understand the role of logistics in supply chains
  • Construct and solve supply chain models in excel

Course Outline

Day 1


  • Competitiveness rules
  • Get your house in order first
  • What stakeholders want?
  • New purchasing business models
  • Supply management fundamental terms and ideas
  • Role of technology
  • Buzz word bingo
  • Power of core competencies


  • What is supply chain management?
  • The process/product innovation imperative
  • How to simplify supply chain complexity
  • Supply process management
  • Supply management Pareto Principle
  • Supply management by exception

Day 2


  • Understanding customer requirements
  • Identifying value attributes in services and products
  • Measuring value attributes
  • Communicating customer requirements to suppliers
  • Think process flows
  • Flowcharting the value chain
  • Importance of managing the value chain


  • Link to business strategies
  • Importance of focus and scope
  • Make or buy decision
  • Supply Management deployment steps
  • What are your core competencies


  • How to select the right process for you
  • Cycle time management
  • Just in time management
  • Lean management
  • Six sigma (quality) management
  • Benchmarking management
  • Logistics management

Day 3


  • Process capability and maturity
  • How to kick start the supply development process
  • Supplier lifecycle process
  • Selecting suppliers
  • Monitoring suppliers
  • Improving suppliers


  • Examples of supply certification standards
  • ISO 9001 - 2000
  • Supply certification process steps
  • How to manage the process

Day 4


  • How to use a process focus
  • Continuous supplier auditing
  • How to manage supplier corrective action process
  • How to manage supply preventive actions process


  • Business metrics
  • Types of Supply metrics and measurement
  • Importance of alignment between business goals and supply metrics
  • Supplier Incremental or six sigma metrics
  • How to choose the right supply metrics
  • How to choose the right supply management metrics

Day 5


  • What is risk?
  • What is supply risk management?
  • The value risk matrix
  • How to identify supply risks
  • How to analyze supply risks
  • How to control supply risks
  • How to manage supply risks


  • The biggest supply management challenge
  • The biggest supplier challenge
  • Technology and your future
  • Your future roles and responsibilities
  • Supply Manager Professional Development
  • Chief Purchasing Officer

Course Methodology

A variety of methodologies will be used during the course that includes:

  • (30%) Based on Case Studies
  • (30%) Techniques
  • (30%) Role Play
  • (10%) Concepts
  • Pre-test and Post-test
  • Variety of Learning Methods
  • Lectures
  • Case Studies and Self Questionaires
  • Group Work
  • Discussion
  • Presentation

Videos and materials

Supply Chain Management at ICTD International Centre for Training and Development

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Coursalytics is an independent platform to find, compare, and book executive courses. Coursalytics is not endorsed by, sponsored by, or otherwise affiliated with any business school or university.

Full disclaimer.

Read more about Strategy

Strategy courses contain a large amount of practice. You will be able to analyze the company's performance and make a strategic development plan. All practices are based on real cases that each of you may encounter. The courses will also introduce yo...

Read more about Transportation and Logistics

Transportation and logistics courses mainly focus on global supply chain management and its key features, including air and ocean cargo administration, international documentation, end-to-end supply chain infrastructure, etc. Also, courses show how t...

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