Available dates

Mar 2—6, 2020
5 days
Vancouver, British Columbia, Canada
CAD 3495 ≈USD 2731
CAD 699 per day
Jun 8—12, 2020
5 days
Vancouver, British Columbia, Canada
CAD 3495 ≈USD 2731
CAD 699 per day


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About the course

Build Core Competencies for Managerial Success

This comprehensive five-day program provides a new perspective on contemporary management issues and develops the key competencies needed for managerial success today. You’ll engage in practical exercises that focus on your own day-to-day issues, and come away with tools and techniques you can apply back in the workplace.

The content is specifically designed to help individuals who have recently assumed a managerial role and who wish to make an effective transition to their new position.

What you will learn

This course helps build strength in these core competency areas:

  • Motivation
  • Communication and listening
  • Team leadership
  • Managing conflict and difficult behaviour
  • Communicating difficult information
  • Trust and fairness
  • Negotiation
  • Decision making
  • Managing change

Program content

  • Motivation: influencing and motivating people in healthy ways
  • Communicating and listening: choosing the right medium for the message, keys to effective listening
  • Team leadership: enhancing team decision making, productivity and performance, building positive team relationships
  • Managing conflict and difficult behaviour: dealing with problem behaviours, fostering more good and less bad conflict
  • Communicating difficult information, building/restoring trust during stressful times
  • Trust and fairness: cultivating trust while suspending judgement, enhancing a positive organizational climate
  • Effective negotiation: preparing, analyzing and conducting negotiations that meet the needs of all parties
  • Making smarter decisions
  • Organizational change: diagnosing the impact of change, managing resistance

Special features

This program includes a project that allows you to apply what you've learned to a real-life situation.

Who should attend

New managers, managers who have recently changed positions within their organization, or those who wish to brush up on their skill portfolio.

Trust the experts

David Hannah

David R. Hannah is an Associate Professor of Management at the Beedie School of Business at Simon Fraser University, and an Associate Editor of the Journal of Management Inquiry. He received his Ph.D. from the University of Texas at Austin. He is a Past President of the Western Academy of Manag...


Erica Groschler

Erica Groschler is an Adjunct faculty member at the Sauder School of Business. She runs her own consulting business, TPS Consulting. Her practice focuses on organizational design, leadership, team development, change and organizational culture. Her clients have included organizations in industrie...


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