Essential Management Skills

Build Core Competencies for Managerial Success

This comprehensive five-day program provides a new perspective on contemporary management issues and develops the key competencies needed for managerial success today. You’ll engage in practical exercises that focus on your own day-to-day issues, and come away with tools and techniques you can apply back in the workplace.

The content is specifically designed to help individuals who have recently assumed a managerial role and who wish to make an effective transition to their new position.

What you will learn

This course helps build strength in these core competency areas:

• Motivation
• Communication and listening
• Team leadership
• Managing conflict and difficult behaviour
• Communicating difficult information
• Trust and fairness
• Negotiation
• Decision making
• Managing change

Program content

• Motivation: influencing and motivating people in healthy ways
• Communicating and listening: choosing the right medium for the message, keys to effective listening
• Team leadership: enhancing team decision making, productivity and performance, building positive team relationships
• Managing conflict and difficult behaviour: dealing with problem behaviours, fostering more good and less bad conflict
• Communicating difficult information, building/restoring trust during stressful times
• Trust and fairness: cultivating trust while suspending judgement, enhancing a positive organizational climate
• Effective negotiation: preparing, analyzing and conducting negotiations that meet the needs of all parties
• Making smarter decisions
• Organizational change: diagnosing the impact of change, managing resistance

Special features

This program includes a project that allows you to apply what you've learned to a real-life situation.