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ICTD International Centre for Training and Development

Efective Leadership and Communication

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Description

The ability to lead effectively is based on a number of key skills. These skills are highly sought after by employers as they involve dealing with people in such a way as to motivate, enthuse and build respect.

Course Objectives

  • Understanding your role as manager and leader
  • Establishing clear objectives and standards of performance for your team
  • Managing your workload using effective prioritization and delegation techniques
  • Maximizing your influencing skills
  • Building an effective team
  • Developing and leveraging the capabilities of team members

Course Outline

Fundamentals of High Performance Teams

  • Analyzing the basics of team operations
  • Obtaining the benefits of teams
  • Considering the four types of teams
  • Building team performance
  • Understanding the role of the team leader

Basic Communication

  • The basics of face-to-face communication
  • Creating effective oral communication
  • Making successful presentations
  • Understanding the skill of active listening
  • Overcoming barriers to communications

Giving and Receiving Feedback

  • Learning to give effective feedback to others with scripts
  • Receiving critical feedback effectively
  • Understanding positive and negative attitudes
  • Dealing with difficult employees
  • Understanding why employees can be difficult
  • Utilizing the Thomas-Kilmann conflict mode instrument
  • Analyzing the various styles for influencing
  • Feedback at Johnson and Johnson

Group Dynamics

  • Building high performance team dynamics
  • Avoiding ineffective team dynamics
  • Rating your team's group process
  • Understanding different team player styles
  • Examining critical team member competencies

Team Decision Making

  • Examining a team decision making model
  • Utilizing the Vroom-Yetton leadership model
  • Considering methods of group decision making
  • Inspecting benefits and drawbacks of group decision methods
  • Overcoming barriers to effective decision making

Team Problem Solving

  • Defining creative problem solving
  • Appreciating the difference between left and right brain thinking
  • Obtaining the benefits of brainstorming
  • Making use of DeBono's six thinking hats
  • Considering Von Oech's work on overcoming mental locks
  • Applying the four roles of the creative process

Conflict Resolution

  • Understanding constructive vs. destructive conflict
  • Obtaining the benefits of positive conflict
  • Digging down to the roots of conflict
  • Employing an effective conflict management model
  • Examining the 5 styles for dealing with conflict

Time Management

  • Managing time on a daily basis
  • Understanding why people procrastinate
  • Setting personal goals in all key areas to guide the use of your time
  • Employing an effective goal setting formula
  • Understanding the principles of achievement
  • Using the key to your power
  • Examining the impact of your belief system

Changing your limiting beliefs

## Course Methodology

A variety of methodologies will be used during the course that includes:

  • (30%) Based on Case Studies
  • (30%) Techniques
  • (30%) Role Play
  • (10%) Concepts
  • Pre-test and Post-test
  • Variety of Learning Methods
  • Lectures
  • Case Studies and Self Questionaires
  • Group Work
  • Discussion
  • Presentation

Who should attend

Managers, supervisors, and team leaders who are responsible for building and maintaining effective teams in the workplace.

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