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American Management Association

Project Team Leadership: Building Commitment Through Superior Communication

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Next dates

May 29—31
3 days
Chicago, Illinois, United States
USD 2445
USD 815 per day
Jun 24—26
3 days
New York, New York, United States
USD 2445
USD 815 per day
Sep 25—27
3 days
San Francisco, California, United States
USD 2445
USD 815 per day
+4 more options


Create more successes through enhanced project leadership, communication and negotiation skills.

The demands of a project leadership role are unique. You must learn how to serve both the needs of your team members with the needs of the project—not an easy task. Project leadership requires a blend of soft skills, such as communication and motivation, along with the bottom-line capabilities of project management. This workshop will teach you how to master the project leadership skills that can help you build team commitment and create a more predictable project environment.

How You Will Benefit

  • Build high-performance teams that can lead projects to successful implementation
  • Keep the team on track through team consensus and conflict resolution
  • Minimize communication misunderstandings
  • Prevent team “break-ups” by using constructive feedback
  • Achieve better results through clear, open and honest communication
  • Optimize time, money and resources by putting the right people on the right projects

What You Will Cover

  • The ins and outs of communications skills
  • Team dynamics: what’s unique about project teams
  • Conflict management…successful team behaviors
  • How to delegate and run effective meetings
  • Communicating during project implementation and closure: conveying appreciation…what to do when crisis hits…performance reporting
  • Negotiating agreements: a PM’s sources of power
  • Achieving commitment and creating project successes


Learning Objectives

  • Build a High-Performing Team and Create Commitment to Assist Your Team in Meeting Its Deadlines
  • Communicate More Clearly Within the Project Environment, Including Giving and Receiving Constructive Feedback
  • Delegate More Successfully as a Project Manager
  • Facilitate Effective Meetings, Including Presenting an Options Paper to Get the Team or Stakeholders to Make a Decision
  • Manage Various Types of Communications Throughout the Project Life Cycle
  • Resolve Conflicts to Keep Team Committed and on Track
  • Negotiate More Effectively, Understanding How to Better Utilize Various Influencing Styles

Leading in Today’s Project Environment

  • Understand the Need for Project Management and How Its Application Has Changed over the Years
  • Analyze Project Failures at a Greater Depth of Understanding
  • Define What Project Success, High Commitment, and Superior Communication Mean and How They Relate in Your World
  • Identify the Key Leadership Skills Needed By a Project Manager and Assess Your Own Style

The Ins and Outs of Communication Skills

  • Utilize Different Communication Techniques to Communicate with Your Project Stakeholders and Team Members in a Clear, Concise Way
  • Give and Receive Constructive Feedback, Especially During Times of Anger, Disappointment, and Frustration
  • Understand and Experience the Fact That the Same Words Can Mean Different Things to Different People
  • Understand the Different Methods of Communicating Within a Project Team and Minimize the Barriers to Communication

Understanding Team Dynamics

  • Identify the Characteristics of High-Performing, Spirited Teams
  • Assess the Phase That You Are In and Your Project Team Is In, Using the Team Spirit Process of Development
  • Understand Conflict, the Role It Plays in Teams, Your Conflict Style, and Methods to Deal with It
  • Mediate Disputes Between Your Project Team Members to Assess Your Team and Determine Possible Actions to Improve Team Behaviors

Communication During the Project Definition and Planning Phases

  • Identify Your Key Stakeholders and Interview Them to Gather Their Wants and Needs
  • Communicate with the Project Team and Stakeholders During Phase 1 (Project Definition) and Phase 2 (Planning) of the Project
  • Understand the Three Levels of Communication Surrounding a Project
  • “Let Go of the Work” and Delegate More Successfully

Communication During Project Implementation and Closure

  • Communicate and Report Status During Project Implementation to Both Team Members and Stakeholders in a Way That Minimizes the Chance of Miscommunications
  • Hold Effective Team Meetings and Obtain Feedback from Team Members
  • Understand “Consensus” and How and When to Use It with Project Teams
  • Re-plan the Project When It Is in Crises and Present Options to Stakeholders in a Way That Optimizes the Chance That They Will Make a Decision

Negotiating Agreements

  • Identify and Utilize Key Skills, Strategies, and Tactics Needed to Successfully Manage the Negotiation Process
  • Understand a Project Manager’s Sources of Power and Analyze Your Ability to Influence Others
  • Organize a Negotiation Using the Five Stages of the Negotiation Process

Wrap-Up: Effective Project Leadership

  • Understand the Team Dynamics That Effective Project Managers Are Trying to Create in Order to Create a Highly Committed Team and More Project Successes
  • Choose and Implement Some Tips in Creating Positive Team Dynamics
  • Return to Work and Implement Some Ideas from This Course

Who should attend

Mid- to high-level project and program managers and directors.


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