Customer Service Manager Training

American Management Association

How long?

  • online
  • on demand

American Management Association

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About the course

By applying the concepts in these learning assets, any manager of a customer service team can build and sustain an effective customer-focused strategy. Learn to motivate and develop your team by utilizing proven coaching, feedback and delegation techniques.

This OnDemand Course contains the following lessons

Enhancing Collaborative Communication

Identify communication techniques that you can use to improve team collaboration, a crucial component of customer service success.

Leveraging Feedback to Strengthen Employee Commitment

Learn to give feedback in a powerful way in order to strengthen commitment, improve performance and resolve problems with difficult employees.

Enhancing Communication Skills

Discover and apply different communication styles and effective communication techniques so you can have difficult or sensitive conversations effectively and with confidence.

Building a Customer-Focused Strategy

Analyze what your customer wants from you and define the objectives of your customer strategy so you can create a mission

Creating a Motivational Climate

Build the knowledge and skills you need to understand what motivations will really drive the performance of your individual team members.

Leading with Emotional Intelligence in the Workplace

Learn about the relevance of emotional intelligence to leadership competencies and discover how to apply EI principles to foster productive workplace relationships

Coaching for Performance

Identify effective coaching practices and use the AMA G.U.I.D.E. to plan and manage a coaching conversation.

Leading a Customer-Focused Team

Acquire tools and tactics for creating a team culture in which employees strive to meet and exceed customer expectations

Customer Service Manager Training at American Management Association

From  $249

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Disclaimer

Coursalytics is an independent platform to find, compare, and book executive courses. Coursalytics is not endorsed by, sponsored by, or otherwise affiliated with any business school or university.

Full disclaimer.

Because of COVID-19, many providers are cancelling or postponing in-person programs or providing online participation options.

We are happy to help you find a suitable online alternative.