Who should attend
Executives and senior managers
About the course
Lead your organization through a crisis with confidence and learn how to prevent future crises.
Every organization is vulnerable to crises which can be a risk to reputation and market share – both of which take years to build. The more complex your systems are the more likely a crisis will impact your systems and projects in unforeseen ways. Fortunately, you can learn to recognize the unexpected connections present in your projects that may lead to possible crises, uncover specific potential failures, and devise strategies to prevent them.
Lead in turbulent times.
Most teams aren’t equipped to handle the unexpected. With stress and under time pressure, it’s difficult to stay calm, diagnose a problem, and come up with solutions. This five-day intensive program will help you move from crisis management to crisis leadership. You will emerge more effective, thoughtful, and resilient, and with a skill set that can provide you with a strategic advantage over less well-prepared competitors.
- The Origin of Crises
- Crisis Communication
- Decision Biases
- Wicked Problems
- Designing Resilient Systems
- Organizational Boundaries
- Managing the Unexpected
- From Crisis Management to Crisis Leadership
- Crisis Communication
Take your crisis communication skills to the next level.
During a crisis, internal communication plays a key role. However, many people who end up in leadership have never had training for communicating in a crisis situation on the big stage. This program will help you develop an effective crisis communication style, response and presence that inspires trust internally and externally. Inspire trust, rebuild employee confidence and morale, and manage stakeholders, customers and the media during a critical moment.
Our expert faculty will guide you through everything you need to know so you can leave the program confident in your new skills. You will be able to better run meetings, get ahead of risks, and recognize the danger of big failures before they happen.
Learn how to
- define and execute strategy
- effectively shift mindsets
- create organizational change
- leverage diversity to help prevent failure
Jennifer Riel is IDEO's global director of strategy. In this role, she collaborates with clients and internal teams to push the edges of creative problem solving, leveraging tools from strategy and design thinking. As a strategy advisor, Jennifer has worked across industries and countries, helpin...
Geoffrey Leonardelli is a Professor of Organizational Behavior and Human Resource Management at the University of Toronto's Rotman School of Management, with a cross-appointment to the Department of Psychology. His research discoveries focuses on intergroup relations, self and identity, diversity...
Marlys Christianson is an Associate Professor of Organizational Behaviour at Rotman. She received a PhD in Management & Organizations from the University of Michigan. Her research interests include the coordination of complex and interdependent work, sensemaking in high-risk environments, and...
András Tilcsik is an Associate Professor of Strategic Management and holds the Canada Research Chair in Strategy, Organizations, and Society at the Rotman School of Management. His research focuses on organizations, occupations, and work, and he is particularly interested in the causes and conse...
Chris Clearfield is co-author of Meltdown: Why Our Systems Fail and What We Can Do About It (March 2018). Clearfield began his career as a derivatives trader at Jane Street, a New York-based quantitative trading firm, where he managed the risks that arise when people try to use extremely fast com...
Tiff Macklem served as Senior Deputy Governor from July 2010 until May 2014. In this capacity, he was the Bank's Chief Operating Officer and a member of the Board of Directors of the Bank. Mr. Macklem’s duties included acting for the Governor, overseeing strategic planning and coordinating the Ba...
Videos and materials
Read more about Business Communication
Because of COVID-19, many providers are cancelling or postponing in-person programs or providing online participation options.
We are happy to help you find a suitable online alternative.