Creating High Performance Organisations
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Organizational excellence is a concept that goes beyond financial performance. Further, even when the financial perspective is included in assessing the performance of organizations, it envisages long term sustained performance rather than short term gains. High performance organizations pursue and achieve excellence from the perspective of all stakeholders that engage with it, including the community and larger society. The program is designed to make participants aware of the need and possibilities of creating high performance organizations that meet the aspirations of all stakeholders, and not just shareholders/owners. After establishing the framework for addressing the needs and aspirations of all stakeholders, the program will focus on strategies that are required to achieve excellence from the perspective of employees and society
The purpose of the program is to introduce participants to the latest concepts of organizational excellence, and issues related to creating organizations that consistently achieve high performance. It emphasizes the need to go beyond financial measures of performance and suggests more holistic frameworks such as balanced scorecard, stake holder approach, Baldridge Award, EFQM Excellence Model, and the triple bottom line approach, and their adaptations in India. The program incorporates cutting edges concepts for leadership development that include creating high performance teams by learning to manage self and others. It then suggests the best practices that need to be adopted by any organization that truly aspires to become a high performance organization. Participants will be made aware of the strategies and practices of exemplar organizations, from India and beyond, that are amenable for wider adoption to make the organization an employer of choice and also an organization that is admired by the community it operates in, and acknowledged by the larger society as a great corporate citizen.
The topics covered will include organizational effectiveness, structures and processes for excellence, organizational culture for excellence, corporate social responsibility and corporate citizenship behavior, coaching for excellence, building and leading high performance teams, and decision making to support high performance. Participants will be encouraged to view themselves as leaders trying to reconcile and balance the diverse demands of their organization even as they embark on a long journey to excellence.
Who should attend
The program is targeted at senior and middle management who perform or are expected to perform a general management role, rather than functional roles. Persons who have experienced the tensions of dealing with multiple demands are most likely to benefit from the program.