Conflict Management Strategies
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Explore ways to make conflict management a core element of organizational strategy through the adoption of conflict resolution structures and processes including third-party roles. Prevent conflicts when possible, and resolve them in a fair and considerate manner when they do occur. Practice techniques for managing conflict on personal and team levels, and leave with an action plan for applying a conflict resolution process in your organization.
The course includes techniques for managing conflicts between managers and workers, as well as between co-workers. It does not cover legal, contractual or societal conflicts.
- Understand workplace conflict from a strategic perspective
- Adapt your conflict response style to particular situations
- Respond more effectively to the emotional content of conflict
- Develop collaborative and communication skills to better help avoid and resolve conflicts
- Frame and set boundaries around conflict
- Mobilize third-party techniques to help others resolve conflicts
- Design and implement team-based conflict management and employee advocacy systems
- Sources and types of conflict
- Alternative ways of responding to conflict: aggressive, assertive and problem-solving responses--how do you tend to respond?
- Managing conflict resolution: surfacing inexplicit conflict so it can be treated, developing and facilitating an effective conflict resolution process
- Communication: obstacles to communication, using collaborative language, listening with empathy, speaking assertively
- Making conflict resolution a strategic organizational objective
- Making conflict OK: avoiding reactance, learning from conflict, reducing the corrosive impact of conflict while fostering its creative potential
You will develop personal and team conflict profiles, and design a plan for better managing conflict at both levels. You’ll also apply conflict resolution practices to your own work situation.
Who should attend
Front-line supervisors, team leaders and middle managers charged with responsibility for maintaining a healthy and productive workplace.