Communication Skills for Police Personnel

Oxford Management Centre

How long?

  • 5 days
  • in person

Oxford Management Centre

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Who should attend

This Oxford seminar is aimed at all aspects of Policing including leadership positions. Whether you are front facing or leading teams this course will help you in the following roles;

  • Team Leaders
  • First line and Middle Managers
  • Community Police roles
  • Traffic
  • CID
  • Support functions

About the course

This Oxford Communication Skills for Police Personnel Training seminar will help delegates develop their interactions with colleagues, line managers, stakeholders and service users to improve personal and organisational performance. In an ever-changing world communication is key, whether it be verbal and/or written. We continue to see areas such as social media being interpreted in different ways leading to concerns such as fake news and loss of confidence in organisations. In Policing getting a message across to ensure the safety of the public and colleagues is crucial. This course will allow delegates to consider their own communication style and how best to adapt it to any given situation to ensure what is said is what is heard and understood.

This highly interactive course explores underpinning theories and best practice allowing delegates to then put knowledge and skills into practice in a safe learning environment. Before identifying time, place and opportunities to transfer learning back into their workplace.

Key areas of communication such as body language, cultural considerations, influencing skills, communication in crisis situations and presentation skills will be explored and set within the culture and context of Policing in the UAE.

This Oxford seminar will highlight:

  • Barriers to effective communication and how to overcome them
  • Personal communication style using Myers Briggs Type Instrument (MBTI) and Neuro Linguistic Programming (NLP) techniques to explore delegates communication preferences
  • Influencing and negotiation skills and how to achieve 'win win' outcomes
  • Presentation skills - tools and tips when giving briefings, presenting to senior leaders and stakeholders
  • Learning into action - planning for success

Objectives

At the end of this Oxford seminar you will learn to:

  • Understand your own communication preferences (MBTI & NLP) and how to adapt these to people and situations
  • Deliver an effective verbal presentation employing tools such as PowerPoint and marker boards
  • Develop your influencing and negotiation skills to support 'win win' strategies
  • Recognise barriers to effective communication and how to overcome them
  • Develop an action plan to support transfer of learning back into the workplace

Training Methodology

This Oxford course will be highly interactive employing group and individual work, video and audio clips and team exercises with opportunities for delegates to practice skills and knowledge in a safe learning environment. On the final day delegates will deliver a short verbal presentation on an aspect of the course as an opportunity to put presentation and communication skills into practice.

Organisational Impact

Policing is a service built on effective communication. In times of crisis service users want to have confidence in Police officers, Police leaders need to have confidence in not only their own abilities but those of their staff. Communicating is a skill and like any skill we can pick up bad habits, loose our skill level, forget things. This course will help Police to have grater confidence in their staff, it can help to improve public satisfaction, reduce areas of conflict and help improve relationships internally and externally. As the saying goes "Practice makes perfect", this course allows delegates to develop existing skills plus learn new ones and practice these in a setting where the worst that can happen is, they will learn.

Personal Impact

Skills and knowledge development are part of lifelong learning. This course will focus on key aspects of communication which will assist you in your professional and personal life. Policing is built on effective communication. This is an opportunity to develop exiting skills and learn new ones to support your continued professional development as a Police Officer. Any career development requires the ability to communicate and influence others, leadership is one life influencing another, this course can help you recognise and plan for your career goals.

Course Outline

The course will be underpinned by key academic theories and recognised best practice. For example, aspects of NLP will be explored looking at how we learn. An MBTI self-assessment will help delegates recognise their personal preferences and how this shapes their communication with others. The work of Dr. Robert Cialdini will inform the influencing and negotiation sessions as will the work of Stephen Covey.

DAY 1

Communication in Action

  • How we Learn
  • Communication as a Process
  • Barriers
  • Verbal, Non-Verbal and Written Communication
  • Cultural and Contextual Considerations
  • Communication in Policing

DAY 2

Understanding your Communication Styles

  • An MBTI Self-Assessment Process and Group Exercise will explore Personal Preferences
  • How your Personal Preferences shape your Communication Style
  • Value of Diverse Organisations
  • Communication as a Police Officer and Leader

DAY 3

Influencing and Negotiation

  • Influencing Skills and Behaviors
  • Models and Theories
  • Having a Go
  • Negotiation Skills and Behaviours
  • Models and Theories
  • Having a Go

DAY 4

Presentation Skills

  • Effective Presentation Skills
  • Tools, Tips and Techniques
  • Use of Technologies when Presenting
  • Having a Go
  • Planning your Presentation and Contingency Plans

DAY 5

Communication in Action

  • Planning and Preparation
  • Having a Go
  • Feedback and Debriefs
  • Learning Transfer
  • Action Plans and Continued Professional Development

Communication Skills for Police Personnel at Oxford Management Centre

From  $4,950

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