Change Management People and Process

ICTD International Centre for Training and Development

How long?

  • 5 days
  • in person

ICTD International Centre for Training and Development


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Who should attend

Professionals who have recently been promoted into their first management or supervisory role and technical experts, team leads and others, considering technical team management as a career option:

  • Senior Engineers
  • Team Leaders
  • Supervisors
  • Assistant Managers
  • Managers
  • Line Managers
  • Team Managers
  • Heads of Technical Departments

About the course

Never before have organizations been subjected to such rapid change and to so many market pressures. Along with positive business results, change can frequently have negative effects, including lowered morale and productivity. In this course, you gain the skills to effectively implement change in your organization, combat these negative effects, and develop a customized change toolkit.

Course Objectives

  • Identify and evaluate organizational change
  • Assess how individuals and teams deal with and adapt to change
  • Build an integrated model of the organizational change process
  • Identify different leadership styles and the role of leadership in the change process
  • Overcome resistance to change by opening and using effective communication channels

Course Outline

Introduction and Overview The characteristics of change

  • Three change models
  • Factors affecting change
  • Managing change for organizational and customer benefit
  • The importance of a customized approach

Developing an integrated change strategy

  • Creating a vision and rationale for change
  • Understanding the interaction between people and process

Designing a Framework for Managing Organizational Change Translating the vision into a mandate for change

  • Four key organizational metaphors
  • Defining the change and its impact on the organization's resources
  • Assessing the tools, processes and methods available for implementing change
  • Creating a dynamic vision linked to change outcomes

Recognizing and working with key players

  • Leveraging the change sponsors
  • Appointing a change champion
  • Identifying individuals affected by the change
  • Generating a team approach to change
  • Different types of teams and team characteristics

Implementing Approaches that Deliver Effective Change People and their approach to change

  • How individuals deal with and adapt to change
  • Applying four psychological approaches to change
  • Leadership roles and styles in the change process
  • Emotional competencies of leading change
  • Achieving collaboration and buy-in through motivation
  • Reducing resistance to change with incremental and transformational approaches to change

Using process to deliver quality change

  • Leveraging process to support change
  • Evaluating the process benefits and pitfalls for programmed management, project management and change management

Measuring progress toward the final change outcome

  • Linking measurement to deliverables and the change vision
  • Develop a customized measurement methodology for your organization
  • Creating a balanced people/process performance report card
  • Maintaining dynamic communications throughout the measurement process

Leveraging Risk to Drive a Change Creating a risk/change relationship

  • Supporting a proactive approach to risk
  • Defining the components of risk
  • Creating a multidimensional risk plan

Implementing the risk/change action plan

  • Optimizing WIIFM (What's In It For Me?)
  • Acknowledging and resolving conflicts to balance the risk/change relationship

Achieving Successful Change Through Effective Communication Reducing resistance to change

  • Cascading the change vision and rationale throughout the organization
  • Translating the vision to day-to-day deliverables
  • Closing the loop and utilizing feedback

Barriers to effective communication

  • Overcoming negative stereotypes
  • Personalizing the change message
  • Recognizing the potential of diversity within a change programmed

Developing a Customized Approach to Managing Change

  • Reviewing current change practices in your organization
  • Identifying the opportunities to improve the management of change
  • Selecting the right tools and techniques to create an integrated change toolkit

Course Methodology

A variety of methodologies will be used during the course that includes:

  • (30%) Based on Case Studies
  • (30%) Techniques
  • (30%) Role Play
  • (10%) Concepts
  • Pre-test and Post-test
  • Variety of Learning Methods
  • Lectures
  • Case Studies and Self Questionaires
  • Group Work
  • Discussion
  • Presentation

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Change Management People and Process at ICTD International Centre for Training and Development

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