Breaking Behavior Patterns That Hold You Back (Moving Ahead)

American Management Association

How long?

  • 2 days
  • online, in person

What are the topics?

American Management Association

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Who should attend

General managers, supervisors, team leaders and anyone who has a negative behavior pattern that has created a bad professional image and impeded his or her career success.

About the course

You may be your career's worst enemy. Change your professional image by overcoming destructive workplace behavior!

What’s your professional image? Do you steamroll over others in a quest for power…constantly rebel against authority…start and spread office gossip…cry at the drop of a hat in stressful situations? These are just a few examples of bad behavior that contribute to a poor professional image resulting in “career suicide”—even for the most capable employees. Overcome and resolve workplace situations where ineffective behavior is at play so that you can improve your professional image to move forward and get the rewards you deserve.

How You Will Benefit

  • Identify people and situations that can elicit bad workplace behavior
  • Successfully change or modify career-sabotaging habit
  • Understand how negative behaviors affect teamwork and learn how to change them
  • Achieve better work relationships and change your professional image
  • Manage feelings of frustration and anger in workplace situations
  • Gain recognition for contributing to a more positive and happier work environment
  • Positively impact your career path by improving your professional image

What You Will Cover

  • Improving your professional image in the eyes of co-workers, customers and senior management
  • Using positive self-talk for a more constructive attitude
  • A five-step process for overcoming emotional triggers
  • Increasing your emotional intelligence to better handle interpersonal relationships
  • Controlling reactions, instead of being controlled by them
  • The role of empathy in becoming more productive
  • Accepting the responsibility for communicating effectively

Outline

Learning Objectives

  • Identify and Analyze Self-Defeating Behaviors
  • Evaluate Your Professional Image as Seen Through the Eyes of Coworkers, Customers, and Senior Management
  • Assess Your Personal Self-Talk to Take on a More Constructive and “Can Do” Attitude
  • Comprehend the Emotional Hard-Wiring Behind Your Reactions
  • Use a Five-Step Process for Emotional Triggers or “Highjackings”
  • Exhibit Self-Control in Your Responses to Other People and Frustrating Situations
  • Evaluate and Increase Your Emotional IQ to Better Handle Interpersonal and Team Relationships
  • Apply Strategies That Allow You to Choose Reactions, Instead of Them Choosing You
  • Identify the Role of Empathy in Becoming More Productive with Others and Self
  • Accept Your Responsibilities in Communicating Effectively with Others
  • Practice and Apply New Skills to Increase Your Ability to Build Rapport and Influence with Others
  • Develop Skills in Flexing Your Responses to Others’ Behavioral Style Preferences and Communication Style to Build Productive Working Relationships

Creating a “Moving Ahead” Attitude

  • Identify and Analyze Self-Defeating Behaviors
  • Evaluate Your Professional Image as Seen Through the Eyes of Coworkers, Customers, and Senior Management
  • Comprehend the Emotional Hard-Wiring Behind Your Reactions
  • Use a Five-Step Process for Emotional Triggers or “Highjackings”
  • Assess Your Personal Self-Talk to Take on a More Constructive and “Can Do” Attitude

Moving Ahead from Emotional Self-Management to Emotional Intelligence

  • Describe the Components of Emotional Intelligence
  • Assess Your Level of Emotional Intelligence
  • Apply Emotional Intelligence Tools to Better Handle Interpersonal and Team Relationships
  • Identify the Role of Empathy in Becoming More Productive with Others and Self

Moving Ahead Using New Behaviors

  • Categorize Your Present Behavioral Patterns
  • Accept Your Responsibilities in Communicating Effectively with Others as a Conscious Communicator
  • Evaluate and Practice Strategies to Increase Your Use of the Three Vs
  • Practice and Apply New Skills to Increase Your Ability to Build Rapport and Influence with Others
  • Synthesize the 3 Vs, EQ, and Positive Attitude to Create New “Moving Ahead” Behaviors

Moving Ahead to Work Effectively with Others

  • Assess Your Behavioral Style Preference and How to Maximize Your Style’s Strengths and Minimize Its Weaknesses
  • Develop Skills in Flexing Your Responses to Others’ Behavioral Style Preferences Using EQ and 3 Vs in Order to Build Positive Working Relationships

Setting Your Plan to Implement and Reinforce Behavioral Change

  • Establish a Plan for Continued Reinforcement and Practice to Make a Positive and Permanent Change

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Breaking Behavior Patterns That Hold You Back (Moving Ahead) at American Management Association

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