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ICTD International Centre for Training and Development

Best Practices for Personnel / HR Assistants

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About the course

This program will address the best of current practice in the main areas of responsibility of the HR or Personnel function. This will include such issues as recruitment and selection, retention, disciplinary and grievance issues, performance management, training and development and the use of competencies.

The course will also address the main skills required in Personnel/HR Assistants in order to carry out these responsibilities. This will include influencing skills, assertiveness and presentation skills, coaching and counselling and handling conflict.

This program will show you how to build good internal relationships and how to work within an HR function that meets the needs the organization and the employees.

Course Objectives

Attending this program you help you to learn how to:

  • See the role of HR or Personnel within the context of the rest of the organization
  • Build close relationships with line managers, supervisors and team leaders
  • Apply the key principles and practices involved in HR strategy, Recruitment and Selection, Induction, Retention, Performance Management, the use of Competencies and Training and Development, Discipline and Grievance Handling
  • Make connections between performance management and merit pay
  • Apply the skills needed to perform effectively and plan to develop your personal effectiveness

## Course Outline

HR in context and relationship with the rest of the organisation

  • The Context
  • Socio-economic developments
  • Pressures on HR
  • Nationalisation
  • Handling change

The essential parts of the HR Function

  • Recruitment and Selection
  • Induction
  • Employee Relations
  • Handling Disciplinary and Grievance Issues
  • Performance Management

Developments on the essentials

  • The Use of Competencies
  • Becoming an Employer of Choice
  • Motivating People to fulfil their Potential
  • Developing a Continuous Learning Culture
  • Delivering a Satisfied Workforce
  • Work Organisation
  • Merit pay
  • Corporate Social Responsibility

The role of HR within strategy formulation

  • Definition of HR Roles
  • HR Business Partners
  • Outsourcing
  • Organisational Aims and Culture
  • The keys to success in Strategic Business Planning
  • Employee Relationship Management

The personal skills needed

  • The personal skills needed for the future
  • Influencing Skills
  • Managing Conflict
  • Assertiveness
  • Internal and External Reporting Frameworks
  • Planning for the future

Course Methodology

A variety of methodologies will be used during the course that includes:

  • (30%) Based on Case Studies
  • (30%) Techniques
  • (30%) Role Play
  • (10%) Concepts
  • Pre-test and Post-test
  • Variety of Learning Methods
  • Lectures
  • Case Studies and Self Questionaires
  • Group Work
  • Discussion
  • Presentation

Who should attend

If you are a member of a human resources department, or if your job includes personnel- or HR-related responsibilities, don´t miss this opportunity! This program is perfect for:

  • HR/personnel assistants and support staff
  • HR/personnel specialists
  • HR/personnel representatives
  • HR/personnel administrators
  • HR/personnel coordinators
  • HR/personnel managers
  • Managers and supervisors with personnel responsibilities

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