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ILR School

Becoming a Mediator: the Business Plan (DR220)

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In this innovative and unique on day program, we explore the nature of self-employment and discuss the development of your practice, with the goal of helping you to build a business plan that will successfully launch or effectively enhance your career as an ADR neutral. The program is appropriate for beginning, emerging, or established neutrals who wish to broaden their practice and increase their market potential.

The course will primarily emphasize building your practice through the credibility-visibility-acceptability paradigm, focusing on marketing strategy and tactics: market analysis and segmentation, targeting your practice, establishing basic credibility, gaining visibility through marketing and websites, and establishing acceptability in a competitive field. In addition, we will discuss the “nuts and bolts” of setting up a business, including issues such as setting fees, invoicing, collections, cash flow, corporate organizational status, office logistics and software, websites, and taxes.

Participants should expect extensive classroom interaction that marries high-level strategy with in-the-trenches tactics.

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American Management Association

The Successful Virtual Team Member

Next dates

Nov 12—19, 2019
USD 1895
Feb 18—25, 2020
USD 1895
May 12—19, 2020
USD 1895


It’s a paradox: As a member of a virtual team, you’re often more visible than you might be in person. Why? Because effective communications, trust and a strong virtual presence need to be quickly established when working with other team members. If this is done, you’ll stand out as a valued contributor. If not, you risk standing out as a non-contributor. Take this course to learn how to establish your presence and communicate effectively in a virtual realm, build strong virtual team relationships, and collaborate with success. In addition, you’ll gain tools and techniques to influence others, address differences before they become conflicts, foster trust and credibility, and much more.

What You Will Cover


The Virtual Team Member: Challenges and Opportunities

  • Identifying the characteristics of effective teams and effective virtual team members
  • Knowing how you can make valued contributions to your team’s objectives
  • Recognizing that value is demonstrated differently in virtual vs. onsite work environments

Establishing Your Presence in the Virtual Setting

  • Identifying behaviors that foster trust, credibility and professionalism
  • Using your voice effectively to convey confidence and impact
  • Increasing the visibility of your work and virtual team contributions



  • Creating a strong message to influence others
  • Learning how channels of communication differ in the virtual setting
  • Being perceived as an effective and reliable virtual team member


Building Relationships

  • Establishing a professional relationship with your virtual peers
  • Forging a strong relationship with your manager/supervisor
  • Asking for feedback and promoting collaboration
  • Making virtual team meetings more engaging and productive

Cross Cultural Communication—Best Practices

  • Recognizing your organization’s culture and its accepted behaviors
  • Understanding and navigating cultural differences and language barriers



  • Identify the Differences, Challenges and Benefits Associated with Working Remotely
  • Rate Yourself on the Characteristics of an Effective Virtual Team Member
  • Determine Behaviors That Foster Trust, Credibility and Professionalism
  • Use Your Voice to Engage and Influence Others—Virtually
  • Select the Communication Modes That Match Your Message
  • Build Relationships with Your Team Members and Leader
  • Address Cultural Differences


The Virtual Team Member: Challenges and Opportunities

  • Identify the Characteristics of Effective Teams and Effective Virtual Team Members
  • Make Valued Contributions to Your Team’s Objectives
  • Recognize That Value Is Demonstrated Differently in Virtual vs. Onsite Work Environments

Establishing Your Presence in the Virtual Setting

  • Identify Behaviors That Foster Trust, Credibility and Professionalism
  • Use Your Voice Effectively to Convey Confidence and Impact
  • Increase the Visibility of Your Work and Virtual Team Contributions



  • Creating a Strong Message to Influence Others
  • Learn How Channels of Communication Differ in the Virtual Setting
  • Make Sure You Are Perceived as an Effective and Reliable Virtual Team Member


Establishing Relationships

  • Establish a Professional Relationship with Your Virtual Peers
  • Forge a Strong Relationship with Your Manager/Supervisor
  • Ask for Feedback and Promote Collaboration
  • Make Virtual Team Meetings More Engaging and Productive

Cross-Cultural Communication—Best Practices

  • Recognize Your Organization’s Culture and Its Accepted Behaviors
  • Understand and Navigate Cultural Differences and Language Barriers

Who should attend

Anyone who is part of or interacts with virtual, remote or mobile teams.


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