AMA’s Virtual Training Certificate

American Management Association

How long?

  • 4 days
  • online

What are the topics?

American Management Association


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Who should attend

Trainers with 3-5 years of experience who are looking to expand their facilitation techniques to an online environment

About the course

Prepare, develop and deliver highly engaging online learning experiences

The demand for live, online e-learning is rapidly increasing—but many trainers aren’t well equipped to meet its unique challenges. It’s no small task to juggle course content, speak and listen well, show visuals, respond to chat messages, avoid silences, poll participants and manage interruptions and technical problems. The unprepared can lose audience members in the first few minutes of a live online course, helpless to get them back. This course explores best practices in developing and delivering successful and engaging live online learning. Learn how to identify performance standards and course objectives, and plan learning experiences that help ensure participant success. Know how to prepare yourself and your participants for the online experience, maintain energy and engagement, and manage the complexities of facilitation and technology. You’ll discover what steps to take between sessions, what to do for post-course follow-up and much more. In addition, you’ll get hands-on experience delivering in a live online environment and receive expert and peer feedback.

How You Will Benefit

  • Apply best practices for creating and delivering highly effective, live online learning experiences
  • Plan and coordinate the crucial “before, during and after” action steps
  • Employ techniques to create and maintain learner engagement and retention
  • Use proven voice, energy and questioning techniques as powerful training resources
  • Capitalize on the best online learning opportunities and help ensure trouble-free sessions
  • Know what resources to provide learners to manage their learning environment
  • Choose delivery methods designed to close performance gaps
  • Practice presenting to a group
  • Analyze the components of successful course evaluations

What You Will Cover

  • Apply Best Practices for Creating and Delivering Highly Effective, Live (Synchronous) Online Learning Experiences
  • Plan and Coordinate the Crucial Before, During, After Action Steps That Lead to a Positive Live Online Learning Experience
  • Employ Techniques to Create and Maintain Learner Engagement and Retention
  • Use Your Voice, Energy, and Questioning Techniques as the Most Powerful Instructional Resources
  • Manage the Opportunities and Challenges of Online Learning Technology to Ensure Smooth, Trouble-Free Sessions
  • Provide Resources Learners Can Use to Manage Your Learning Environment to Minimize Distractions and Maximize Their Learning and Performance

Outline -- Live Online


Introduction to the Challenges/Opportunities of Online Learning

Navigating the complexities of time, distance, technology and culture Identifying key differences in training design, development, and delivery of face-to-face vs. live, online training Learning vocal techniques that can increase participant engagement

Designing for Learner Engagement

  • Clarifying the performance gaps the training is expected to fill
  • Matching technology to performance objectives and teaching methods
  • Highlighting best practices for designing live online learning
  • Identifying key roles and functions of the designer, developer, facilitator and producer


Developing for Learner Engagement

  • Recording your voice as facilitator and exploring the impact of pitch, pacing and volume
  • Connecting the training evaluation to course objectives and participant evaluation methods
  • Applying brain-based learning techniques to develop course materials
  • Evaluating engagement tools (polling, chats, online breakout groups and more)

Preparing the Participants

  • Customizing pre-delivery checklists that address supervisor involvement, managing technology and the learning environment


Delivering for Learner Engagement

  • Clarifying facilitator and producer roles
  • Navigating in the live facilitator environment
  • Using your voice, listening, asking questions, giving feedback, dealing with silence, building rapport, providing instructions and more

Delivery/Facilitation of Online Learning

  • Pacing and managing your own energy
  • When/how to use breaks to re-energize yourself and the participants
  • Addressing background noise; dealing with cultural differences; managing disruptive participants and more


Delivery/Facilitation of Online Learning (continued)

  • Identifying the types of situations that can go wrong during a live online delivery
  • Creating backup plans for when things go wrong (and they will)
  • Selecting the appropriate recovery/backup tips for some common situations ( e.g., participants didn’t receive materials, can’t access or provide audio, can’t view videos, get disconnected)

After the Learning Experience

  • Providing post-training learning materials to participants and/or their managers (print, social media, mobile learning)
  • Highlighting best practices for constructing and distributing the course evaluation, receiving and analyzing data

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AMA’s Virtual Training Certificate at American Management Association

From  $2,195
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Coursalytics is an independent platform to find, compare, and book executive courses. Coursalytics is not endorsed by, sponsored by, or otherwise affiliated with any business school or university.

Full disclaimer.

Read more about Marketing

During Marketing courses, you will learn how to develop a business idea and create the right website to promote your product. You will gain the skills to analyze your business performance and make key decisions that improve the efficiency of your bus...

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