Achieving Leadership Success Through People

Lead more effectively by creating rapport, synergy and two-way trust.

The most successful leaders are those with the best people skills, especially during the most difficult circumstances. Poor communication and interpersonal relationships routinely thwart leaders who are otherwise technically competent. In order to succeed, leaders must be fully engaged with the individuals who make up their organization. Focusing skill-by-skill on P.E.O.P.L.E. (Professionalism, Empathy, Optimism, Partnering, Loyalty and Empowering) this seminar can help anyone in a position of leadership to better demonstrate caring as well as courage, and to use a P.E.O.P.L.E. approach to achieve maximum results.

How You Will Benefit

• Understand the components of professionalism and the importance of setting a good example
• Coach and develop your direct reports/colleagues to be more hopeful and empathetic as they develop greater professionalism
• Create genuine partnerships and unity with, and among, direct reports/colleagues
• Be more optimistic through reframing, resilience and positive language skills
• Learn and apply the components of loyalty to create “loyal followership”
• Trust and empower your direct reports/colleagues more

What You Will Cover

• Professionalism: character, composure, commitment, communication, competence and caring
• Empathy: connecting and building rapport, understanding others and valuing strengths
• Optimism: enthusiasm, eagerness to learn and teach, and resilience
• Partnership: collaboration (vs. competition), creating synergy and teamwork
• Loyalty: building energetic followers who persevere and are accountable to self and others
• Empowerment: delegating, teaching, coaching and entrusting

Learning Objectives

• Define Leadership and the Measures of Leadership Success
• Exhibit the Skills of the PEOPLE Path to Achieving Leadership Success: Demonstrate Professionalism and Empathy; Lead with Optimism; Create Partnerships; Demonstrate Loyalty and Earn Loyal Followership; Empower Yourself and Others
• Describe the Benefits of the PEOPLE Path to Successful Leadership
• Identify Ways to Develop PEOPLE Skills

Professionalism

Achieving Leadership Success Through Professionalism

• Define Professionalism
• Describe Its Importance to Successful Leadership
• Describe and Demonstrate Five Components of Professionalism
• Assess Your Personal Level of Professionalism
• Identify Ways to Demonstrate Professionalism at Work

Empathy

Achieving Leadership Success Through Empathy

• Define Empathy
• Describe Its Importance to Successful Leadership
• Describe and Demonstrate Three Components of Empathy
• Explain How Relational Listening Helps Develop Empathy
• Describe How Considering Different Personality Types Relates to Empathy
• Identify Ways to Demonstrate Empathy at Work

Optimism

Achieving Leadership Success Through Optimism

• Define Optimism
• Describe Its Importance to Successful Leadership
• Describe and Demonstrate Four Dimensions of Optimism
• Identify Situations in Which Optimism Is or Is Not Appropriate
• Describe and Demonstrate Resilience
• Identify Ways to Demonstrate Optimism at Work

Partnership

Achieving Leadership Success Through Partnership

• Define Partnership
• Describe Its Importance to Successful Leadership
• Describe and Demonstrate Partnering Techniques to Create Synergy and Handle Conflict
• Assess Your Tendencies and Preferences in Partnering with Others
• Identify Ways to Create Partnerships at Work

Loyalty

Achieving Leadership Success Through Loyalty

• Define Loyalty
• Describe Its Importance to Successful Leadership
• Describe Five Ways to Demonstrate Loyalty
• Describe Four Steps to Earning Loyal Followership
• Identify Ways to Demonstrate Loyalty and Earn Loyal Followership at Work

Empowerment

Achieving Leadership Success Through Empowerment

• Describe Empowerment
• Describe Its Importance to Successful Leadership
• Describe and Demonstrate Skills for Being am Empowered and Empowering Leader
• Identify Ways to Be an Empowered and Empowering Leader at Work