Best executive courses in Dubai (United Arab Emirates)

ICTD International Centre for Training and Development

Implementing and Managing a Customer Complaint System

In this increasingly competitive world, customers are in a position to demand forever increasing levels of service and quality. Rather than simply react to their demands, successful companies are proactive in the way they manage quality and continuously seek to improve levels of customer...

ICTD International Centre for Training and Development

Customer Centric Development

Note that there is a lot in here for a we will need to prioritise with you / go to three days or prioritise on a daily basis with the audience. The items marked in italics are a first cut of elements we may workshop with the audience (some in small team groups) – this would help increase their...

ICTD International Centre for Training and Development

Body Language and Customer Service

The ability to interpret body language is a skill that will enhance anyone’s career. Body language is a powerful, subconscious form of communication, and just like any other form of communication, it can be improved with practice. Whether in sales or management, it is essential to understand the...

ICTD International Centre for Training and Development

Customer Relationship Management (CRM)

"Top quality customer service is never an accident. It is the result of high intention, great effort, intelligent direction, good management, and skilful execution." In fiercely competitive markets such as the Gulf region, where products and services are similar, 'putting the customer first' is...

ICTD International Centre for Training and Development

High Impact Communication Skills

This communications skills training course helps people communicate appropriately and clearly in any situation. This is a great course for everyone as the benefits can have a positive effect on every aspect of your life. Learn to understand how you communicate, how others communicate and how to...

ICTD International Centre for Training and Development

Handling Customers Professionally

When we encounter people they often interfere with our enjoyment and effectiveness at work. It is often difficult to know how to confront and deal with the situation and if unsuccessful attempts to do so are made, the conflict leaves us feeling stressed and ineffective. This highly practical...

ICTD International Centre for Training and Development

Customer Service for Credit Control

This training course has been designed especially for those who are responsible for ensuring that customers pay within the agreed time frame. The course looks at the specialist skills needed to ensure that customers pay on time and stay as customers for the long term wherever...

ICTD International Centre for Training and Development

Leadership & Communication

Course Objectives By the end of the program, participants will be able to: Apply breakthrough leadership and communication techniques to drive business value and become more powerful leaders. Implement best practices for influencing peers, managers, subordinates, customers and other...

ICTD International Centre for Training and Development

Customer Service Essentials: Basic Skills for Serving Others

Understand the importance of a customer service culture in a competitive environment. Course Objectives Analyze basic behavioral patterns of different customer personalities and the best way to deal with them. Agree and practice strategies for service recovery aimed at regaining...

ICTD International Centre for Training and Development

Building Customer Relationship

After completing the program, delegates will be equipped with the tools, models, skills and confidence to improve and enhance current practices, develop new processes and monitor their success. This program will help delegates become customer service champions and equip them with the appropriate...