Best executive courses in Dubai (United Arab Emirates)

ICTD International Centre for Training and Development

Advanced Selling Skills

Selling today is more competitive than ever before. Sales success demands a new breed of calibre professionals with advanced selling skills. Whatever the factors that helped salespeople to where they are today is not enough to keep them there. Corporate survival today is absolutely dependent on a...

ICTD International Centre for Training and Development

Managing Customer Services and Dealing With Difficult Behavior

When faced with difficult customers or complaints, a natural reaction for many people is to respond aggressively. Others are inclined to withdraw passively. This course will provide you with the skills to have the difficult conversations while making it safe for both yourself and your customer to...

ICTD International Centre for Training and Development

Advanced Business Writing Skills

If you are working in the Corporate Sector and dealing with your colleagues, bosses, external clients, internal hierarchy – then business writing is essential in terms of a proper mode of communication. Advanced Business Writing Skills is a 5 days’ workshop for those who are involved in a day to...

ICTD International Centre for Training and Development

Better Communication Skills at Work

PR and Communications are at the heart of business performance. Modern methods, tools and channels have greatly increased the speed in which communications can be experienced, from local to global. In this program you will learn: The tools and techniques required to manage reputation in a...

ICTD International Centre for Training and Development

Communication Skills and Positive Engagement With Others

Course Objectives To set clear guidelines for effective communication To consider the role of good interpersonal skills in the multi-cultural workplace of the Gulf To understand different behavioral styles and learn to modify your behavior to achieve best results To understand...

ICTD International Centre for Training and Development

Establishing and Managing a Contact Centre and Help Desk

Establishing and managing a call centre and help desk requires a range of specialist knowledge and people skills. In this intensive 5-day program, an overview of the core areas is presented with clear guidelines given for implementation. Presentation of key theory is blended with case studies,...

ICTD International Centre for Training and Development

Customer Orientation & Communication Skills

We make your employees aware of how to think and act with a customer focus – taking a practical approach using examples from your day-to-day business. This improves communication skills and teaches participants how to behave correctly. The Customer Orientation course is aimed at service...

ICTD International Centre for Training and Development

Body Language and Customer Service

The ability to interpret body language is a skill that will enhance anyone’s career. Body language is a powerful, subconscious form of communication, and just like any other form of communication, it can be improved with practice. Whether in sales or management, it is essential to understand the...

ICTD International Centre for Training and Development

Strategic Internal Communications

The recessionary global economic conditions experienced following global market turmoil in the later part of 2008 impacted on organizations across the globe. In these times, the organizations at the forefront of good business practices – including best practice internal process and communication...

ICTD International Centre for Training and Development

Communication Skills: Senior Level

Really understand how you impact others and learn how to do so in the most effective and positive way. Five days where theory meets practice to challenge and inspire! The emphasis of this workshop is on you and how you communicate. During the five days, ‘what you do’ will be examined and...