Advanced Selling Skills

ICTD International Centre for Training and Development

ICTD International Centre for Training and Development

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Who should attend

All senior sales representatives and professionals, key account sales staff, sales managers and supervisors.

About the course

Selling today is more competitive than ever before. Sales success demands a new breed of calibre professionals with advanced selling skills. Whatever the factors that helped salespeople to where they are today is not enough to keep them there. Corporate survival today is absolutely dependent on a world-class sales force. By employing the best-trained, most highly-skilled salespeople, the company can influence positively its own destiny.

## Course Objectives

By the end of the program, participants will be able to:

  • Identify their market and its main players.
  • Conduct a SWOT analysis to enable them to properly position their products/services.
  • Respond to customer needs in order to adapt their selling approach to those needs.
  • Provide advanced selling knowledge and skills for dealing with customer objections.
  • Gain awareness of professional behavior during all phases of the sales call.
  • Explain how to develop a long-term relationship and partnership with their customers.

## Course Outline

Targeting your Market

  • Competitive Analysis

  • Market Segmentation

  • Product Positioning

  • SWOT Analysis:

  • Strengths

    • Weaknesses
    • Opportunities
    • Threats

The New Selling Process

  • Stages in the Selling Process

  • The New Selling Process

  • Recent Trends in Personal Selling:

  • Relationship Selling

    • Consultative Selling
    • Team Selling
    • Sales Force Automation
  • The Sales Competency Model

  • Dealing with Difficult Personalities:

  • Understanding Clients

    • Examples of Difficult Behaviors

The SPIN Sales Model

  • The S.P.I.N. Concept

  • Situation

    • Problem
    • Implication
    • Need Pay-off

The Art of Negotiation

  • The 5 Negotiating Styles:

  • Avoiding

    • Accommodating
    • Collaborating
    • Competing
    • Compromising
  • Barriers to Successful Negotiation

  • The Do’s and Don’ts of Negotiation

Building a Long-Term Relationship with Customers

  • Definitions of Customer Service

  • Elements of Customer Service

  • List of Critical Variables

  • The Four Trust Builders

  • 7 Things Every Salesperson Needs to Know

Videos and materials

Advanced Selling Skills at ICTD International Centre for Training and Development

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Disclaimer

Coursalytics is an independent platform to find, compare, and book executive courses. Coursalytics is not endorsed by, sponsored by, or otherwise affiliated with any business school or university.

Full disclaimer.

Read more about Marketing

During Marketing courses, you will learn how to develop a business idea and create the right website to promote your product. You will gain the skills to analyze your business performance and make key decisions that improve the efficiency of your bus...

Read more about Negotiations

During Negotiations courses, you will learn the following components of negotiations: planning negotiations and useful tools, starting your conversation, working out objections and competent argumentation, imposing your own price and conversation dev...

Read more about Strategy

Strategy courses contain a large amount of practice. You will be able to analyze the company's performance and make a strategic development plan. All practices are based on real cases that each of you may encounter. The courses will also introduce yo...

Because of COVID-19, many providers are cancelling or postponing in-person programs or providing online participation options.

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