Best executive courses in Abu Dhabi (United Arab Emirates)

ICTD International Centre for Training and Development

Learning Powerful Telesales Skills

Effective salespeople are fundamental to any organization. In an increasingly competitive market, companies realise they must adopt a proactive approach to increasing sales and retaining their customers. This course is designed for people who represent their company's image by selling their...

ICTD International Centre for Training and Development

Creative and Innovative Internal Customer Services

Most employees understand the importance of providing great external customer service, however, few understand the necessity for providing quality internal customer service. Without each employee treating others within the organization with the same care and respect as they would show a customer,...

ICTD International Centre for Training and Development

Effective Communication and Inspirational Presentations

Learn the skills necessary to be a truly inspirational presenter. This exciting 5 days course for management is designed to prepare delegates in every aspect of effective communication and presentation skills. It takes a clinical approach to the subject matter, breaking down everything one needs...

ICTD International Centre for Training and Development

Advanced Business Writing Skills

If you are working in the Corporate Sector and dealing with your colleagues, bosses, external clients, internal hierarchy – then business writing is essential in terms of a proper mode of communication. Advanced Business Writing Skills is a 5 days’ workshop for those who are involved in a day to...

ICTD International Centre for Training and Development

Advanced Customer Service Management

A company’s most vital asset is its customers. Without them, we would not exist in business. When you satisfy your customers’ needs, they not only help your organization grow by continuing to do business with you, but they are more likely to recommend you to friends and associates. Organizations...

ICTD International Centre for Training and Development

Developing Customer Service

A customer service program formalises the level of customer service you aim to provide, and what practical things you will do to achieve this. Establishing a successful customer service program in your business requires commitment from yourself and your staff. You need to plan it, develop it,...

ICTD International Centre for Training and Development

Managing Customer Service

This training course in Customer Service is designed to cover the full range of activities involved in the management of client relationships, by providing delegates with a thorough understanding of the effects of poor customer service, as well as with awareness of the link between good customer...

ICTD International Centre for Training and Development

Etiquette for Excellent Customer Service

Here in the Gulf, millions of dollars are lost every year because of poor handling of customers by front-line, customer-facing employees. The key to maintaining customer loyalty is to strive to offer exceptional customer service, which in return will result in more business. Research shows that...

ICTD International Centre for Training and Development

Energy Management: Certified Energy Professionals

Upon successful completion of this course, the delegates will be able to: Get certified as a “Certified Energy Professional” Recognize the need for energy management as well as conduct energy audit, audit reports and energy audit instrumentation Explain energy codes, standards and...

ICTD International Centre for Training and Development

Certified Train the Trainer

This is not a typical train the trainer program as aside from teaching participants to be great trainers by learning how to conduct training at a high energy level with powerful results. It uses creative training techniques which provide you an opportunity to practices what you have learned and...