Best executive courses in Kuala Lumpur (Malaysia)

ICTD International Centre for Training and Development

Managing Customer Service

This training course in Customer Service is designed to cover the full range of activities involved in the management of client relationships, by providing delegates with a thorough understanding of the effects of poor customer service, as well as with awareness of the link between good customer...

ICTD International Centre for Training and Development

Modern Leadership & Management Skills: Excellence, Quality, Innovation, Performance, Team Buikding, Behavioural Skills, Vision, Emotional & Time Management

ICTD International Centre for Training and Development

How to Reach the Managerial Performance Excellence

This program has been designed for people already in a staff management position, or those about to take up an appointment, who wants to review their management style, explore the latest thinking and models for effective management and leadership, and develop their skills to become excellent in...

ICTD International Centre for Training and Development

Electronic Archives & Records Keeping Management for Secretaries and Admin Assistant

This course is designed for professionals who have responsibilities for records management whether they are in the public or private sector. The course will expose delegates to recent knowledge in records management as well as consider the opportunities and challenges brought by electronic...

ICTD International Centre for Training and Development

Effective Warehouse Management

This course is designed for junior and middle managers who are responsible for warehouse and distribution planning and management. This training programmed is designed to give each participant a good foundation understanding of this area of operation and the opportunity to increase the knowledge...

ICTD International Centre for Training and Development

Managing Costs in Warehousing

Warehousing and physical distributions are changing dramatically! New approaches and methods offer opportunities to cut costs substantially while improving overall operations. More and more organizations are now focusing on the impact of the warehouse's bottom line and recognizing that their...

ICTD International Centre for Training and Development

Advanced Customer Service Management

A company’s most vital asset is its customers. Without them, we would not exist in business. When you satisfy your customers’ needs, they not only help your organization grow by continuing to do business with you, but they are more likely to recommend you to friends and associates. Organizations...

ICTD International Centre for Training and Development

Product, Packaging and Branding Strategies

ICTD International Centre for Training and Development

Contract Management & Tendering

High quality Contract and Tender Management are essential activities in achieving improved levels of performance for all organizations. Providing the high value added activities available from contract and procurement operations requires the continuous involvement of knowledgeable professionals...

ICTD International Centre for Training and Development

Procurement Best Practices

The development and implementation of carefully crafted strategies for the acquisition of all goods, equipment, and services has become a critical issue in all organizations wishing to reduce operating cost while improving quality and productivity. This program explores key concepts forming the...