October 31, 2019

Online courses

American Management Association
By applying the concepts in these learning assets, any manager of a customer service team can build and sustain an effective customer-focused strategy. Learn to motivate and develop your team by utilizing proven coaching, feedback and delegation techniques. This OnDemand Course contains the...
On demand
Online course
249 USD
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American Management Association
Build your professional brand as a credible and trustworthy team member by developing your ability to communicate effectively, manage your emotions and foster positive work relationships. Enhance your ability to get the job done by planning for success, while prioritizing and balancing your...
On demand
Online course
249 USD
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American Management Association
When you are overwhelmed by email, how you handle your inbox can be the starting point for more effectively managing the time you spend at work. The best tool to achieve this is often right on your desktop. The solution is Microsoft Outlook, a powerful tool that, frankly, most people have never...
On demand
Online course
199 USD
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American Management Association
Develop your ability to get the job done by planning for success, while prioritizing and balancing your workload. Be recognized as a credible and trustworthy member of your team. This OnDemand Course contains the following lessons: Planning for Success Learn how to set goals, align your...
On demand
Online course
249 USD
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American Management Association
Gain strategies to improve your communication skills no matter what your career level. Discover how to demonstrate credibility and acquire knowledge and insights to enhance your ability to motivate, persuade and influence throughout the organization. This OnDemand Course contains the following...
On demand
Online course
249 USD
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American Management Association
To succeed in business, you first need an understanding of how a business operates—from analyzing data and financials to managing projects. Access resources that can help professionals at all levels improve their business acumen in order to enhance performance and achieve organizational...
On demand
Online course
249 USD
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American Management Association
Gain credibility and trust by building your professional brand and image. You will also gain insights to help you develop your emotional intelligence and communication skills. This OnDemand Course contains the following lessons: Building Credibility and Trust for Improved Communication Get...
On demand
Online course
249 USD
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American Management Association
Assessing your leader communication quotient Identifying strategies to use powerful communication Overcoming self-talk and external pressures that marginalize our messages Applying assertive motivation and inspiration to achieve results through collaboration Keeping our voice as women...
On demand
Online course
199 USD
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American Management Association
Customer service professionals who interact with customers on a daily basis need the right skills and mindset to do so with success. Harness these resources to gain the knowledge and attitudes necessary to develop emotional intelligence and a strong sense of power and autonomy—keys to exceptional...
On demand
Online course
249 USD
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