Frontline Customer Service Representative Training

American Management Association

How long?

  • online
  • on demand

What are the topics?

American Management Association

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Full disclaimer.

About the course

Customer service professionals who interact with customers on a daily basis need the right skills and mindset to do so with success. Harness these resources to gain the knowledge and attitudes necessary to develop emotional intelligence and a strong sense of power and autonomy—keys to exceptional service. Carefully designed assets focus on problem-solving techniques and how to work collaboratively with colleagues.

This OnDemand Course contains the following lessons:

Building Your Strengths as a REAL Team Player

Develop the traits to accept responsibility and accountability, and to continuously learn with enthusiasm.

Effective Problem-Solving and Decision-Making Tools

Learn about the types of decisions, the difference between problems and decisions, and discover three tools for making better decisions

How to Manage Your Emotions While Under Stress

Gain skills to maintain control of your emotions at work— whatever the situation.

Make Every Employee a Customer Experience Champion

Acquire insights to help everyone in your organization exceed customer expectations by improving the customer connection, meeting their needs and handling situations with empathy.

Frontline Customer Service Representative Training at American Management Association

From  $249

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Disclaimer

Coursalytics is an independent platform to find, compare, and book executive courses. Coursalytics is not endorsed by, sponsored by, or otherwise affiliated with any business school or university.

Full disclaimer.

Because of COVID-19, many providers are cancelling or postponing in-person programs or providing online participation options.

We are happy to help you find a suitable online alternative.