Eli Broad College of Business

Expert in Customer and Citizen Satisfaction Measurement, Marketing Research, and Consumer Behavior Modeling at Eli Broad College of Business

National University of Singapore

Associate Professor at National University of Singapore

D'Amore-McKim School of Business

Emeritus University Distinguished Professor and McKim-D''Amore Distinguished Professor of Global Management and Innovation at D'Amore-McKim School of Business

ILR School

Professor Emeritus of Human Resource Studies at ILR School

UCONN - University of Connecticut

Assistant Professor at UCONN - University of Connecticut

Boston University

MASTER LECTURER, MANAGEMENT & ORGANIZATIONS at Boston University

Weatherhead School of Management

Business Intelligence; Advanced Analytics Practice at Weatherhead School of Management

Kellogg School of Management

John L. and Helen Kellogg Professor of Operations, Chair of Operations Department at Kellogg School of Management

Schulich School of Business

Professor of Strategic Management; Executive Director, York Change Leadership (YCL) at Schulich School of Business

Haas School of Business

Professor Emeritus and Former Dean at Haas School of Business