Harvard Business School

Senior Lecturer in the Technology and Operations Management at Harvard Business School

Melbourne Business School

Boston University

PROFESSOR EMERITUS, OPERATIONS AND TECHNOLOGY MANAGEMENT at Boston University

Boston University

Abraham and Lillian Benton Scholar, Professor of Law at Boston University

McDonough School of Business

Teaching Professor of Global Business at McDonough School of Business

MCE

Moscow School of Management SKOLKOVO

Chief Executive Officer at Michael Safran - CX Expert & Motivational Speaker at Moscow School of Management SKOLKOVO

Harvard Business School

Harvard Kennedy School

Michael D. Smith John H. Finley, Jr. Professor of Engineering and Applied Sciences; Distinguished Service Professor at Harvard Business School

INSEAD Business School

Adjunct Professor of Entrepreneurship & Family at INSEAD Business School

INSEAD Business School