Columbia Business School

Adjunct Professor at Columbia Business School

Daniels College of Business

Associate Professor of service analytics, Betty & Fritz Knoebel Fellow at Daniels College of Business

McCombs School of Business

Assistant Professor of Instruction at McCombs School of Business

Carlson School of Management

Board of Overseers Professor at Carlson School of Management

Rotterdam School of Management

UNSW Business School

Adjunct Faculty member at UNSW Business School

Darden School of Business

Visiting Professor at École des Ponts Business School/Visiting Executive Lecturer at Darden School of Business

Kellogg School of Management

Adjunct Professor of Executive Education at Kellogg School of Management

Kellogg School of Management

Professor of Operations Professor of Industrial Engineering and Management Sciences at Kellogg School of Management

Cox School of Business

CEO/Chief Strategist at Dynamic Perspectives at Cox School of Business