School of Hotel Administration
Senior Lecturer

Stephani Robson, senior lecturer at the Cornell School of Hotel Administration, worked for several years in restaurants and retail food operations in her native Canada before deciding to pursue a college degree in the field. She graduated from the School of Hotel Administration in 1988, and began her career as a food-service designer with Cini-Little International and subsequently with Marrack Watts in Toronto, Ontario. As a professional food-service designer, she has designed kitchen facilities for hotels, restaurants, airports, hospitals, universities, and catering halls. She joined the school''s faculty in 1993, earned a Master of Science in human-environment relations in 1999, and in 2010 completed her PhD at Cornell with a focus on consumer behavior in restaurants. Her academic interests center on how the design of environments affect consumer intentions, satisfaction, and behavior. She is a specialist in the psychology of restaurants and has presented and published her research in a wide range of industry and academic forums around the world.

Selected Publications

  • Noone, Breffni; Robson, Stephani. "Understanding consumers’ inferences from price and non-price information in the online lodging purchase decision" Service Science (Hanover). 8.2 (2016): 108-123
  • Penner, Richard; Adams, Lawrence; Robson, Stephani. "Hotel Design, Planning and Development". WW Norton. 2nd ed. (2012): 444
  • Robson, Stephani; Kimes, Sheryl; Becker, Franklin; Evans, Gary. "Consumers'' Responses to Reduced Personal Space" The Cornell Hotel & Restaurant Administration Quarterly. 52.3 (2011): 253-264
  • Robson, Stephani. "Scenes from a Restaurant: Privacy Regulation in Stressful Situations" Journal of Environmental Psychology. 28.4 (2008): 373-378
  • Pullman, M.; Robson, Stephani. "Visual methods: Using photographs to capture customers'' experience with design" The Cornell Hotel & Restaurant Administration Quarterly. 48.2 (2007): 121-144

Awards and Honors

  • Faculty Teaching Recognition Award - Sophomore Core (2017) Cornell SC Johnson College of Business, School of Hotel Administration
  • Faculty Teaching Recognition Award-Graduate Core (2016) School of Hotel Administration, Cornell University
  • Faculty Teaching Recognition Award-Undergraduate Elective (2015) School of Hotel Administration, Cornell University
  • Undergraduate Elective Teacher of the Year (2014) School of Hotel Administration, Cornell University
  • Ted Teng ''79 Teaching Award (2012) School of Hotel Administration, Cornell University

Academic Degrees

  • PhD Cornell University, School of Hotel Administration, 2010
  • MS Cornell University, College of Human Ecology, 1999
  • BS Cornell University, School of Hotel Administration, 1988

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