Russell Scalpone

Research Interests:

Organizational factors linked to individual creativity and organizational innovation; linkage between employee practices, management practices, customer experience, and business results; relationship of perceptual and motivational biases to critical thinking and human performance; executive assessment, coaching, and training relative to creativity and personal effectiveness

Awards/Honors:

• ASTD BEST Award, SSM Health Care, 2012

Russ Scalpone develops survey tools and metrics for assessing organizational effectiveness, with special focus on innovation and new product development. His experience includes 11 years as faculty in a Design Thinking program at Northwestern University, as well as Director-level positions with McDonald''s Corporation and Baldrige-winner SSM Health Care. At McDonald''s he researched factors linked to long-term customer satisfaction and profitability. At SSM, he designed the leadership curriculum and led improvement projects employing Lean and Six Sigma methodology. He currently heads his own research and consulting firm.