Lauren Lu

Lauren Lu teaches a supply chain management elective at Tuck. Her research takes a data-driven approach to investigate operational drivers of organizational performance in healthcare, retail, and supply chain settings. Lauren serves as an Associate Editor for the Management Science journal, an Associate Editor for the Manufacturing & Service Operations Management journal, and a Senior Editor for Production & Operations Management. She is the President of the Supply Chain Management College of the POMS society and the past Chair of the Supply Chain Management Special Interest Group of the MSOM society.

CURRENT RESEARCH TOPICS

• Nursing home operations
• Health information technology
• Retail operations and analytics
• Gender disparity in operations

Education

• PhD Northwestern University - Kellogg School of Management
• Master of Science (MS) Stanford University
• Master of Arts (MA) The Johns Hopkins University
• Bachelor of Science (BS) Nanjing University

WORKING PAPERS

• With Y. Li and S.F. Lu, “Do Social Media Dominate Government Report Cards in Influencing Consumer Choice? Evidence from U.S. Nursing Homes”
• With Y. Jiang and J.A. Van Mieghem, “Nonprofit vs. For-Profit: Allocation of Beds and Access to Care in U.S. Nursing Homes”
• With R. Chen, S.F. Lu, and S. Huang, “Gender Differences in Managerial Performance: Evidence from Retail Frontline Managers”
• With Y. Wang, P. Shi, “Does Customer Email Engagement Improve Profitability? Evidence from a Field Experiment of a Subscription-Based Service Provider”
• With S. Li, S.F. Lu, S. Huang, “Estimating the Demand Spillover Effect of Inventory Stockouts in a Fashion Footwear Retail Setting”

SELECTED PUBLICATIONS

• With S.F. Lu, “Does Nonprofit Ownership Status Matter for Firm Performance? Evidence from Ownership Conversions of Nursing Homes,” forthcoming in Management Science
• With Y. Li, S.F. Lu, J. Chen, “The Value of Health IT Interoperability: Evidence from Interhospital Transfer of Heart Attack Patients,” forthcoming in Manufacturing and Service Operations Management
• With G. Esenduran and J.M. Swaminathan, “Buyback Pricing of Durable Goods in Dual Distribution Channels,” Manufacturing and Service Operations Management, 22(2), 2020
• With S. Cui, “Optimizing Local Content Requirements under Technology Gaps,” Manufacturing and Service Operations Management, 21(1), 2019
• With S.F. Lu, “Distance, Quality, or Relationship? Interhospital Transfer of Heart Attack Patients,” Production and Operations Management, 27(12), 2018
• With S.F. Lu, S.C. Smith Jr., and X. Dai, “Acute Myocardial Infarction in Patients with Paraplegia: Characteristics, Management, and Outcomes,” The American Journal of Medicine, 131(5), 2018
• With X. Dai, S.F. Lu, and S.C. Smith Jr., “Acute Myocardial Infarction in Patients with Paraplegia: Percutaneous Coronary Intervention or Coronary Artery Bypass Grafting?” JACC: Cardiovascular Interventions, 11(4), 2018
• With S.F. Lu, “Do Mandatory Overtime Laws Improve Quality? Staffing Decisions and Operational Flexibility of Nursing Homes,” Management Science, 63(11), 2017
• With Q. Feng and G. Lai, “Dynamic Bargaining in a Supply Chain with Asymmetric Demand Information,” Management Science, 61(2), 2015
• With Q. Feng, “The Role of Contract Negotiation and Industry Structure in Production Outsourcing,” Production and Operations Management, 22(5), 2013
• With Q. Feng, “Supply Chain Contracting Under Competition: Bilateral Bargaining vs. Stackelberg,” Productions and Operations Management, 22(3), 2013
• With Q. Feng, “The Strategic Perils of Low-Cost Outsourcing,” Management Science, 58(6), 2012
• With M.A. Lariviere, “Capacity Allocation over a Long Horizon: The Return on Turn-and-Earn,” Manufacturing and Service Operations Management, 14(1), 2012
• With D. Besanko, U. Doraszelski, and M. Satterthwaite, “On the Role of Demand and Strategic Uncertainty in Capacity Investment and Disinvestment Dynamics,” International Journal of Industrial Organization, 28(4), 2010
• With D. Besanko, U. Doraszelski, and M. Satterthwaite, “Lumpy Capacity Investment and Disinvestment Dynamics,” Operations Research, 58(4), 2010
• With J.A. Van Mieghem and R.C. Savaskan, “Incentives for Quality through Endogenous Routing,” Manufacturing and Service Operations Management, 11(2), 2009
• With J.A. Van Mieghem, “Multimarket Facility Network Design with Offshoring Applications,” Manufacturing and Service Operations Management, 11(1), 2009

AWARDS

• Finalist, INFORMS Health Applications Society Student Paper Competition, 2021
• INFORMS CIST Best Paper Nomination, 2020
• INFORMS CIST Best Student Paper Nomination, 2020
• Top 40 Abstracts of the 2018 Cardiovascular Research Technology (CRT) Conference, 2018
• MBA Teaching All-Star, UNC Kenan-Flagler, 2017
• Finalist, Pierskalla Award, Health Applications Society, 2016
• Weatherspoon Award for Excellence in Undergraduate Teaching, Kenan-Flagler Business School, 2012
• Meritorious Service Award, Management Science, 2011, 2012, 2014, 2015
• Honorable Mention, Best Paper Award, The Chinese Scholars Association in Management Science & Engineering, 2011
• Meritorious Service Award, Manufacturing & Service Operations Management, 2010
• First Prize, Junior Faculty Interest Group Paper Competition, INFORMS, 2009
• Second Prize, Student Paper Competition, POMS College of Supply Chain Management, 2007