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John Carroll

Assistant Professor, Mass Communication College of Communication at Boston University

Professor of Organization Studies and Engineering Systems at Sloan School of Management

Schools

  • Sloan School of Management
  • Boston University

Links

Biography

Boston University

Professor Carroll is a veteran of both the advertising and journalism worlds. For five years he was executive producer of news programs at WGBH-TV in Boston; for the three years previous to that, he was producer/panelist on the daily show Greater Boston and the weekly program Beat the Press. Over the past 20 years he has also written extensively on advertising and the media as a regular columnist for the Boston Globe and Adweek magazine, and as a commentator on WBUR-FM and National Public Radio. Carroll has won numerous national and regional journalism awards, including the RTNDA’s Edward R. Murrow award for writing, the National Press Club’s Arthur Rowse award for press criticism, and multiple New England Emmys for commentary and news writing. In addition, he spent almost two decades as a creative director and consultant in the advertising industry

Sloan School of Management

John Carroll is the Gordon Kaufman Professor of Management, a Professor of Organization Studies and Engineering Systems, and the Co-Director of the Lean Advancement Initiative at the MIT Sloan School of Management.

Carroll is an excellent source for information on individual and group decision making, with a focus on its relationship to organizational learning and change practices such as self-assessment and root cause analysis. His recent work focuses on industries that manage significant hazards, such as nuclear power, petrochemicals, and healthcare. He has examined the relationships among leadership, management philosophies, teamwork, mental models, safety culture, and human performance improvement.

Carroll holds a BS in physics from MIT, as well as an MA and a PhD in social psychology from Harvard University. 

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Cases

Taking the News Out of Facebook’s News Feed Could Hurt Publishers

October 25, 2017

E-Commerce Times John Carroll A new feature that Facebook recently has been testing in a handful of countries could hurt publishers everywhere if it should roll out globally… Expert quote: “Publishers should be terrified by this. One of the risks that publishers run when they rely on traffic from Facebook is that it can go away […]

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Week In Review: Immigration Enforcement, Donald Trump Jr.’s Emails and Senate Health Care Bill

July 14, 2017

WBUR interviewing John Carroll, College of Communication “’Free him now! Free him now! Free him now!’…” Listen to full interview.

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Journalist accuses AP of ‘censoring conservative words’ in Stylebook

July 11, 2017

Sinclair Broadcast Group quoting John Carroll, College of Communication “A conservative journalist says that a guidebook used by many media organizations to make decisions on style and word choice is imparting a liberal bias in the mainstream press with its rules for reporting on issues like immigration and terrorism…” Expert quote: “If those are the terms that […]

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Week In Review: Health Care Bill, Trump Tweets, Travel Ban, Sonja Farak

June 30, 2017

WBUR interviewing John Carroll, College of Communication “Senate Leader Mitch McConnell was unable to assemble the votes for a plan that would dramatically scale back Medicaid, leave 22 million people uninsured and deliver a huge tax cut to wealthy Americans…” View full article.   

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Silicon Valley’s advertisements aren’t just selling products — they’re selling an ideology

June 24, 2017

Salon quoting John Carroll, College of Communication “A man and woman are awakened by the cooing alarm emanating from a massive wall-mounted touchscreen…” Expert quote: “Technology advertising is especially interesting because what it’s doing is saying all technological advances are good and all technology is beneficial to the people who will be lucky enough to […]

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Another White House theme week endangered by hearing on Russia

June 12, 2017

Sinclair Broadcast Group quoting John Carroll, College of Communication  “President Donald Trump is again venturing outside Washington this week as his administration attempts to shift the media and the public’s attention from the ongoing investigation of Russian interference in the 2016 election to his domestic policy priorities, but experts say the president himself may be […]

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Internet Giants Ramp Up Fake News Defenses

May 2, 2017

Tech News World John Carroll, College of Communication “Three high-profile Internet brands this week announced initiatives to combat “fake news” online…” Expert quote: “When people start to doubt the reliability of Google’s search results, that can undermine what people have relied on Google for since its inception.” View full article. 

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Bill O’Reilly faces a very tough comeback

April 25, 2017

Yahoo Finance John Carroll, College of Communication “Up until a blink of an eye ago, Bill O’Reilly was the strongest franchise at the strongest cable news channel in America…” Expert Quote: “If Bill O’Reilly is toxic enough that Fox News is dropping him, I’m wondering what other media organization would want to take a chance.” […]

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Week In Review: U.S. Missile Strike, Gorsuch Confirmation

April 12, 2017

WBUR John Carroll, College of Communication We look at what happened in D.C. this week, including reaction to the U.S. military strike on Syria, following a deadly chemical weapons attack earlier this week… View full interview

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Clickbait rankings hit us where we live, but often miss the mark

March 28, 2017

The Augusta Chronicle John Carroll, College of Communication “Augusta sure has been taking it on the chin lately….” Expert quote: “No. 1, people love lists. No. 2, people are incredibly competitive. And No. 3, people are incredibly jealous of other people.” View full article. 

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