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Dr. Jan Hagen from the European School of Management and Technology, ESMT. | Made in Germany

Biography

ESMT
Associate Professor, ESMT Berlin

Jan Hagen is an associate professor at ESMT. Jan’s research and teaching focus is on leadership. He is particularly interested to understand how teams and organizations deal with errors. Apart from journal articles he published the book Confronting Mistakes – Lessons from the Aviation Industry when Dealing with Error (Palgrave Macmillan) in 2013. His research received media coverage in outlets like the BBC, The Economist, Financial Times, Frankfurter Allgemeine Zeitung, The Guardian, Forbes, Handelsblatt, Harvard Business Manager, Irish Times, Manager Magazin, Spiegel Online, and Sunday Times.

Jan directs and teaches in the ESMT open enrollment program Leadership under Pressure, in customized executive education programs, and in human factor trainings of the German Federal Armed Forces. In addition to his academic work, he has more than 15 years of management and consulting experience.

Education

Dr. rer. pol. (Free University, Berlin)

Research

error management, team-interaction

Teaching

error management, crisis management, leadership

Expertise

Topics

crisis management, error management, leadership, organizational behavior

Languages

German, English

Publications

Journal Article Fehlermanagement – warum Schuldzuweisungen nicht helfen [Error management – why finger-pointing does not help] UnternehmerBrief Bauwirtschaft 40(5): 3–8 Jan U. Hagen (2017)

Journal Article Team adaptiveness in dynamic contexts: Contextualizing the roles of interaction patterns and in-process planning Group and Organization Management 41(4): 491–525 2016 Sage Best Paper Award Zhike Lei, Mary J Waller, Jan U. Hagen, Seth Kaplan (2016)

Journal Article Fatale Fehlerkultur – warum Skandale viel mit Führung zu tun haben Wirtschaftspsychologie aktuell 4 Jan U. Hagen (2015)

Journal Article Fehler im System [Error in the system] Harvard Business Manager 10: 82–86 Jan U. Hagen, Olaf Plötner (2014)

Journal Article Error management: Not just a wing and a prayer EFMD Global Focus 8(2): 52–55 Jan U. Hagen (2014)

Journal Article Am liebsten unter vier Augen Harvard Business Manager 6: 8–11 Jan U. Hagen, Zhike Lei (2012)

Journal Article Komplexitätsfalle im globalen Asset Management Die Bank 2: 94–97 Jan U. Hagen, C. Teschner (2000)

Journal Article Challenges facing banks in internet-based commerce FIG Connection 3(2): 15–19 J. Bussmann, Jan U. Hagen (1998)

Journal Article Sicherer Zahlungsverkehr im Electronic Commerce Die Bank 4: 217–219 Jan U. Hagen, H. Zagler (1998)

Journal Article Servicequalität als der Erfolgsfaktor Bankmagazin 7: 30–34 U. Burchhardt, Jan U. Hagen (1995)

Journal Article Der Service entscheidet: Qualitätsmanagement Bankmagazin 3: 48–51 U. Burchhardt, Jan U. Hagen (1995)

Book New Fatale Fehler: Oder warum Organisationen ein Fehlermanagement brauchen [Fatal errors: Or why organizations need error management] 2nd ed. Heidelberg: Springer Gabler Jan U. Hagen (2017)

Book Client centricity: Relationship management in banking Hamburg: Murmann Jan U. Hagen, Ulrich Schürenkrämer (2015)

Book Confronting mistakes: Lessons from the aviation industry when dealing with errors Basingstoke: Palgrave Macmillan Jan U. Hagen (2013)

Book Fatale Fehler: Oder warum Organisationen ein Fehlermanagement brauchen Heidelberg: Springer Gabler Jan U. Hagen (2013)

Book Die Wiederentdeckung des Kunden: Neue Perspektiven im Bankgeschäft [Re-discovering the customer: New perspectives in banking] Hamburg: Murmann Jan U. Hagen, Ulrich Schürenkrämer (2011)

Book Strukturumbruch in der Finanzdienstleistungsindustrie: Prozessänderungen als Chance für neue Strategien und Konzepte in Banken [Structural changes in the financial services sector: Process changes as a chance for new strategies and concepts in banks] Wiesbaden: Gabler Christoph Burger, Jan U. Hagen (2008)

Book Chapter Fehlermanagement [Error management] In Lexikon Qualitätsmanagement, 2nd ed. ed. Hans-Dieter Zollondz, Michael Ketting, Raimund Pfundtner, 315–318. Munich: De Gruyter Oldenbourg. Jan U. Hagen (2016) See more

Book Chapter When errors occur In Client centricity: Relationship management in banking, ed. Jan U. Hagen, Ulrich Schürenkrämer, 73–90. Hamburg: Murmann. Jan U. Hagen (2015) See more

Book Chapter Wertschaffung durch kundenbezogenes Bankgeschäft In Die Wiederentdeckung des Kunden: Neue Perspektiven im Bankgeschäft, ed. Jan Hagen, Ulrich Schürenkrämer, 67–85. Hamburg: Murmann. Felix Stephan Fremerey, Jan U. Hagen (2011) See more

Book Chapter Zielmarktstruktur der Finanzdienstleistungsindustrie In Strukturumbruch in der Finanzdienstleistungsindustrie: Prozessänderungen als Chance für neue Strategien und Konzepte in Banken, ed. Christoph Burger, Jan Hagen, 147–167. Wiesbaden: Gabler. Christoph Burger, Jan U. Hagen (2008)

Case Forthcoming Leadership under high-pressure Jan U. Hagen

Case Turn the ship around! (A) Jan U. Hagen, L. David Marquet (2017)

Case Turn the ship around! (B) Jan U. Hagen, L. David Marquet (2017)

Case Aharai: Leading in front of the lines Jan U. Hagen (2013)

Case Mr. KLM (A): Jacob Veldhuyzen Ulf Schäfer, Jan U. Hagen, Christoph Burger (2011)

Case Mr. KLM (B): Captain van Zanten Ulf Schäfer, Jan U. Hagen, Christoph Burger (2011)

Case Mr. KLM (C): Jaap Ulf Schäfer, Jan U. Hagen, Christoph Burger (2011)

Case United Airlines 173 Jan U. Hagen (2008)

Case United Airlines 232 Jan U. Hagen (2008)

Case Capital banking: Bankgesellschaft Berlin Jan U. Hagen (2008)

Comment New Vertuschen oder veröffentlichen? [Suppress or publish] 9(98) Jan U. Hagen (2017)

Other Error management in hierarchies: Lessons from the cockpit Jan U. Hagen (2010)

Other Umgang mit Fehlern in Hierarchien: Lektionen aus dem Cockpit Jan U. Hagen (2010)

Report European banks: The way forward toward resilient business models Felix Stephan Fremerey, Jan U. Hagen (2010)

Report Europäische Banken: Wege zu einer nachhaltigen Management-Agenda Felix Stephan Fremerey, Jan U. Hagen (2009)

Report Bankenkonsolidierung in Deutschland: Ein erster Schritt Christoph Burger, Jan U. Hagen (2008)

Report Europäische Industriekonsolidierung: Die unterschätzte Dynamik Christoph Burger, Jan U. Hagen (2008)

Report Konsolidierung europäischer Banken: Weckruf für den deutschen Bankenmarkt? Christoph Burger, Jan U. Hagen (2007)

Report Die US-Sub-Prime Krise und der deutsche Bankenmarkt Jan U. Hagen, Jörg Rocholl (2007)

Report The U.S. subprime crisis and the German banking market Jan U. Hagen, Jörg Rocholl (2007)

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