Christine Porath

Christine Porath's research examines incivility and its effects. Her research focuses not only on the effects of bad behavior, but also how organizations can create a more positive environment where people can thrive; and how individuals and organizations benefit in terms of individual well-being and performance. In addition to her book, The Cost of Bad Behavior, her research has appeared in the Academy of Management Journal, Journal of Applied Psychology, Organizational Behavior and Human Decision Processes, Journal of Consumer Research, Journal of Applied Social Psychology, Harvard Business Review, and in several other journals and books. Her work related to incivility has been featured worldwide in over 500 television, radio and print outlets (including 20/20, Time, Wall Street Journal, Financial Times, L.A. Times, The Washington Post, NBC, CBS, ABC, FoxNews, CNN, BBC, NPR, and msnbc).

Education

• University of North Carolina at Chapel Hill - Ph.D.
• College of the Holy Cross - B.A.

Publications

Books (2)

Pearson, C.M., & Porath, C.L.. The Cost of Bad Behavior—How Incivility Damages Your Business And What You Can Do about It. Shanghai, China: Oriental Press (Chinese Translation), 2010.

Pearson, C.M., & Porath, C.L.. The Cost of Bad Behavior—How Incivility Damages Your Business And What You Can Do about It. New York: Portfolio | Penguin Group (USA) Inc., 2009.

Articles in Journals (22)

Parker, A., Gerbasi, A. Porath, C.L. (in press). "The effects of de-energizing ties in organizations and how to manage them." Organizational Dynamics (2013)

Porath, C.L., Pearson, C.M.. "The Price of Incivility." Harvard Business Review, Jan/F (2013)

Spreitzer, G., & Porath, C.L.. "Creating Sustainable Performance." Harvard Business Review (2012)

Koppitsch, S., Folkes, V.S., MacInnis, D., Porath, C.L. (conditional accept).. "Reprimanding the Wrongdoer as a Way to Decrease Customer Anger." Journal of Personal Selling and Sales Management (2012)

Porath, C.L., & Pearson, C.M. "Emotional and behavioral responses to workplace incivility and the impact of hierarchical status." Journal of Applied Social Psychology (2011)

Porath, C.L., MacInnis, D., & Folkes, V.. "It’s Unfair: Why Customers Who Merely Observe an Uncivil Employee Abandon the Company." Journal of Services Research (2011)

*Porath, C.L., Spreitzer, G., Gibson, C., & Garnett, F.S.. "Thriving in the workplace: Towards its Measurement, Construct Validation, and Theoretical Refinement." Journal of Organizational Behavior (2011)

Spreitzer, G., Porath, C.L., & Gibson, C.. "Toward Human Sustainability: How Organizations Can Enable More Thriving at Work (accepted)." Organizational Dynamics (2011)

Porath, C.L., and Erez, A.. "Are the effects of rudeness real? Are the effects of rudeness real? Can incivility lead to a spiral of aggression and tarnish a culture?." The Psychologist (2010)

Porath, C.L., & Pearson, C.M.. "The Cost of Bad Behavior." Organizational Dynamics, 39, 1 (2010): 64-71.

Porath, C.L., MacInnis, D.J, & Folkes, V.S.. "Witnessing Incivility among Employees: Effects on Consumer Anger and Negative Inferences about Companies." Journal of Consumer Research, 37, 2 (2010): 292-303.

Porath, C.L., & Pearson, C.M.. "How Toxic Colleagues Corrode Performance." Harvard Business Review (2009): 24.

Porath, C.L., & Erez, A.. "Overlooked but not untouched: How incivility reduces onlookers’ performance on routine and creative tasks." Organizational Behavior and Human Decision Processes, 109 (2009): 29-44.

Guttentag, M., Porath, C.L., & Fraidin, S.. "Brandeis’ Policeman: Results from a laboratory experiment on how to prevent corporate fraud." Journal of Empirical Legal Studies, 5, 2 (2008): 239-273.

Porath, C.L., Overbeck, J., Pearson, C.M.. "Picking up the Gauntlet: How individuals respond to status challenges." Journal of Applied Social Psychology, 38, 7 (2008): 1945-1980.

Porath, C.L., & Erez, A.. "Does Rudeness Matter? The Effects of Rude Behavior on Task Performance and Helpfulness." Academy of Management Journal, 50 (2007): 1181-1197.

Gibson, C., Porath, C.L., Benson, G., & Lawler III, E.E.. "What results when firms implement practices: The differential relationship between specific firm practices, firm financial performance, customer service, and quality." Journal of Applied Psychology, 92, 6 (2007): 1467-1480.

Porath, C.L, & Bateman, T.. "Self-Regulation: From Goal Orientation to Job Performance." Journal of Applied Psychology, 91 (2006): 185-192.

Pearson, C.M., & Porath, C.L.. "On the Nature, Consequences and Remedies of Incivility: No Time for "Nice"? Think Again." Academy of Management Executive, 19 (2005): 7-18.

Pearson, C.M., & Porath, C.L.. "Do Something: He’s about to Snap." Harvard Business Review (2003)

Pearson, C.M., Andersson, L., & Porath, C.L.. "Assessing and Attacking Workplace Incivility." Organizational Dynamics, 29 (2000): 123-137.

Porath, C. "Examining human resource options: Does investment in employees pay off?." Academy of Management Executive, 13 (1999): 110-111.

Articles in Books (5)

Porath, C. "Civility." Handbook of Positive Organizational Scholarship, Oxford: Oxford University Press, 2010.

Pearson, C.M., Andersson, L., & Porath, C.L. "Workplace Incivility." Counterproductive Workplace Behavior: Investigations of Actors and Targets, 177-200. Washington, DC: American Psychological Association, 2005.

Roche, E., Fox, J., Kaufer, S., Pearson, C. and Porath, C. "Do something, he’s about to Snap." When good people behave badly, 121-146. Boston: Harvard Business School Press, 2004.

Pearson, C.M., & Porath, C.L. "On Incivility, Its Impact, and Directions for Future Research." The Dark Side of Organizational Behavior, 403-425. San Francisco: Jossey-Bass, 2004.

Bateman, T., & Porath, C.L. "Transcendent Behavior." Positive Organizational Scholarship, San Francisco: Berrett-Koehler Publishers, 2003.