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School of Continuing Studies

XCPD-291 Strategic Alignment: the Balanced Scorecard Model

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Description

Course Details

This course more closely examines the Balanced Scorecard (BSC) Model. Students will be exposed to up-to-date concepts and current thinking and best practices within the BSC model, including strategy mapping and "third generation" scorecards.

Course Objectives

Upon successful completion of this course, participants will be able to:

  • Understand the theory and implications of a balanced scorecard approach to strategic management within an organization.
  • Develop practical skills in the design and implementation of a balanced scorecard within a particular organization of interest.
ICTD International Centre for Training and Development

Balanced Scorecard

Next dates

Sep 15—19, 2019
5 days
Abu Dhabi, United Arab Emirates
USD 3300
USD 660 per day

Description

To guide current performance and to target future performance. This workshop shows participants how to use measures in 4 categories – financial performance, customer knowledge, internal business processes, and learning and growth – to align individual, organizational and cross-departmental initiatives and to identify entirely new processes for meeting customer and shareholder objectives. It shows the roadmap to becoming a strategy focused organization (SFO).

Course Objectives

Upon successful completion of this course, participants will:

  • Get an overview of Balanced Scorecard methodology
  • Learn to apply performance measures for their specific business
  • Understand the 4 categories of performance measurement
  • Get starting points to start developing the Balanced Scorecard for their own corporation in becoming a SFO
  • Be exposed to related financial models of performance evaluation

Course Outline

Module 1: BUSINESS STRATEGY AND THE BALANCED SCORECARD

  • Why the best business strategies sometimes fail
  • Understanding Strategy
  • Converting Strategy into action plans
  • 5 steps towards becoming a SFO

Module 2: ESTABLISHING YOUR BUSINESS STRATEGY

  • The Strategy Meeting
  • Establishing Parameters and time frames
  • SWOT Analysis
  • Financial Parameters
  • Customer Service Parameters
  • Internal Business Processes
  • Are we a learning organization?

Module 3: BUSINESS STRATEGY MEASUREMENT

  • Measuring customer perspectives of price, segmentation and the sustainable competitive edge factors
  • Customer perspective - some success stories
  • Internal Business Perspective - from tasks to processes
  • Learning, growth, motivation and performance
  • Relationship of performance measures with strategies

Module 4: MANAGING YOUR BUSINESS STRATEGY

  • Achieving strategic alignment top to bottom
  • Do we know how we make our money?
  • The Budgetary Control System
  • The Importance of Feedback and Review

Module 5: ESTABLISHING STARTING POINTS

  • By the end of this hands on-training, client will have a framework to begin the implementation

Course Methodology

A variety of methodologies will be used during the course that includes:

  • (30%) Based on Case Studies
  • (30%) Techniques
  • (30%) Role Play
  • (10%) Concepts
  • Pre-test and Post-test
  • Variety of Learning Methods
  • Lectures
  • Case Studies and Self Questionaires
  • Group Work
  • Discussion
  • Presentation

Who should attend

This course is designed for experienced Oracle database administrators who need to understand how to install and configure an enterprise geo database and how to manage a multiuser editing environment.

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