ICTD International Centre for Training and Development

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About the course

To guide current performance and to target future performance. This workshop shows participants how to use measures in 4 categories – financial performance, customer knowledge, internal business processes, and learning and growth – to align individual, organizational and cross-departmental initiatives and to identify entirely new processes for meeting customer and shareholder objectives. It shows the roadmap to becoming a strategy focused organization (SFO).

Course Objectives

Upon successful completion of this course, participants will:

  • Get an overview of Balanced Scorecard methodology
  • Learn to apply performance measures for their specific business
  • Understand the 4 categories of performance measurement
  • Get starting points to start developing the Balanced Scorecard for their own corporation in becoming a SFO
  • Be exposed to related financial models of performance evaluation

Course Outline

Module 1: BUSINESS STRATEGY AND THE BALANCED SCORECARD

  • Why the best business strategies sometimes fail
  • Understanding Strategy
  • Converting Strategy into action plans
  • 5 steps towards becoming a SFO

Module 2: ESTABLISHING YOUR BUSINESS STRATEGY

  • The Strategy Meeting
  • Establishing Parameters and time frames
  • SWOT Analysis
  • Financial Parameters
  • Customer Service Parameters
  • Internal Business Processes
  • Are we a learning organization?

Module 3: BUSINESS STRATEGY MEASUREMENT

  • Measuring customer perspectives of price, segmentation and the sustainable competitive edge factors
  • Customer perspective - some success stories
  • Internal Business Perspective - from tasks to processes
  • Learning, growth, motivation and performance
  • Relationship of performance measures with strategies

Module 4: MANAGING YOUR BUSINESS STRATEGY

  • Achieving strategic alignment top to bottom
  • Do we know how we make our money?
  • The Budgetary Control System
  • The Importance of Feedback and Review

Module 5: ESTABLISHING STARTING POINTS

  • By the end of this hands on-training, client will have a framework to begin the implementation

Course Methodology

A variety of methodologies will be used during the course that includes:

  • (30%) Based on Case Studies
  • (30%) Techniques
  • (30%) Role Play
  • (10%) Concepts
  • Pre-test and Post-test
  • Variety of Learning Methods
  • Lectures
  • Case Studies and Self Questionaires
  • Group Work
  • Discussion
  • Presentation

Who should attend

This course is designed for experienced Oracle database administrators who need to understand how to install and configure an enterprise geo database and how to manage a multiuser editing environment.

Course reviews

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