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ICTD International Centre for Training and Development

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About the course

This course shows a step-by-step methodology to build and implement a balanced scorecard strategic management system, either public or private sector. It includes a hands-on workshop to allow you to get practice in developing the balanced scorecard for a typical organization. You will have an opportunity to address some specific issues in your own organization. Topics covered by the course include:

  • Basic concepts of the balanced scorecard and how it can be used to improve organization performance
  • How the balanced scorecard applies to different types of organizations
  • How to build and implement a balanced scorecard using our award-winning nine-step methodology
  • How to develop more meaningful performance measures
  • The correct sequence of steps that are necessary to build a strategy-focused organization
  • How a scorecard system can drive a performance-based budget and employee accountability.

Course Objectives

Through case studies and a series of interactive small-group workshops, you will apply the balanced scorecard concepts to meet the challenges facing a typical organization. Exercises performed throughout this course include:

  • Launching a BSC program and establishing work teams
  • Use an organizational assessment to set vision, mission, and strategy
  • Develop an organization's strategic themes & perspectives
  • Use Strategy Profiles TM and strategy maps to derive objectives and performance drivers
  • Develop performance measures aligned to the strategy map
  • Develop new initiatives to execute strategy
  • Align mission and vision with performance
  • Define requirements and select appropriate software
  • Scorecard deployment, budget and time scheduling

Course Outline

Module I. Introduction (Learning Objectives: Explain the concept and origin of the balanced scorecard; outline course modules; introduce the case studies; introduce participants; and discuss reference material.)

  • Introductions, expectations, and participant knowledge
  • Workshop objectives
  • Balanced scorecard concept and origin
  • Agenda, schedule, and logistics
  • References
  • Introduction to the examples, case study, small-group exercises, performance measurement software, and the performance scorecard toolkit

Module 2. Overview of the Balanced Scorecard (BSC) (Learning Objectives: Explain the evolution of measurement and strategic management systems; define terms; list reasons for adopting a balanced scorecard system; identify the six steps needed to build a scorecard system and the three steps needed to implement these systems; identify challenges that need to be overcome; discuss indicators of successful systems; discuss time periods for a scorecard project; contrast the differences and similarities in scorecard systems for different organizations; discuss a typical BSC cycle.)

  • Introduction to performance management and measurement & Definitions
  • Balanced scorecard history
  • Reasons for undertaking a balanced scorecard project
  • Similarities and differences among BSC and other performance systems
  • Advantages of using BSC performance systems
  • Contrast private sector and public agency use of scorecards
  • Key questions the BSC seeks to answer
  • Sample BSC performance measures
  • The Nine-Step Methodology for building and implementing a balanced scorecard project
  • Meeting the challenges of scorecard systems
  • Indicators of successful projects

Module 3. Building the Balanced Scorecard (Learning Objectives: Identify the six building steps -- Using an organization assessment to set vision, mission and strategy, Defining strategic themes, Choosing perspectives and developing objectives, Developing a Strategy Map, Defining performance measures, Developing Initiatives.)

Case studies and examples will be selected from among several commercial, public sector and not-for-profit organizations that use the balanced scorecard for strategic management.

  • Using an organizational assessment to set vision, mission, and strategy
  • Identify customer groups and develop the Customer Value Proposition.

Module 4. Building the Balanced Scorecard (Continued)

  • Develop Strategic Themes and Strategic Results
  • Develop Strategic Objectives and strategic success drivers
  • Strategy mapping - develop cause-effect relationships among the objectives
  • Derive Strategic Performance Measures, Targets, and Thresholds
  • Develop Strategic Initiatives Define Criteria for Selecting Initiatives

Module 5. Implementing the Balanced Scorecard (Learning Objectives: Identify and understand the three implementation steps - Using computers to communicate performance information, Cascading the scorecard throughout the organization, and Using scorecard information to improve performance)

Examples will be selected from among several commercial, public sector and not-for-profit organizations that use the balanced scorecard for strategic management.

Software Demonstration: Performance Management Information Software options

  • Implementation issues
  • Aligning strategy and work throughout the organization
  • Collect, verify and validate performance data
  • Transforming data into information
  • Software options for managing performance information
  • Developing an internal and external communication plan
  • Cascading the scorecard throughout the organization
  • Employee motivation
  • Linking strategy to resource decisions
  • Linking performance to rewards
  • Scorecard roll out, training, and change management
  • Using performance information to improve organization performance

Module 6. Next Steps (Learning Objectives: Understand the challenges of integrating balanced scorecard systems with other enterprise-wide systems; overcoming challenges to implementation)

Exercise: examine strategic change readiness in your organization.

  • Integrating the scorecard with other enterprise management systems
  • Integrating the scorecard with other enterprise information systems
  • Best practices

Module 7. Getting Your Scorecard On Track (Learning Objectives: applying the BSC to your organization's needs; discuss company-specific issues)

Exercise: Develop a scorecard action plan for your organization.

  • Overcoming obstacles and challenges within your organization
  • Integrating the scorecard with other enterprise management and information systems
  • The role of consultants
  • Time and schedule estimates
  • Develop an Action Plan based on your organization's readiness

Course Methodology

A variety of methodologies will be used during the course that includes:

  • (30%) Based on Case Studies
  • (30%) Techniques
  • (30%) Role Play
  • (10%) Concepts
  • Pre-test and Post-test
  • Variety of Learning Methods
  • Lectures
  • Case Studies and Self Questionaires
  • Group Work
  • Discussion
  • Presentation

Who should attend

This course is recommended for executives, managers, planners and analysts who are seeking the best practical ideas in improving organizational performance. This course is recommended for executives, managers, and planners who seek a brief, high-level introduction to the balanced scorecard and how it can be applied to meet their own organization's needs.

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