Supervising Employee Performance

Supervisors play a challenging and pivotal role in organizations—not only do they manage the day-to-day work of their team, but they also manage their team members’ performance and success. Effective supervisors use performance management best practices to meet the needs of their organization and support the growth of individual employees. You will learn supervisory skills such as providing feedback, diagnosing performance issues, and coaching, and will have opportunities to practice these skills through role-play activities, self-assessments, and case studies.

Learning Objectives

• Identify attributes, responsibilities, and challenges of a supervisor
• Demonstrate giving and receiving effective feedback
• Discuss an effective process for diagnosing employee performance issues
• Apply best practices for conducting performance appraisals
• Use effective coaching practices to improve everyday interactions with employees
• Promote continuous learning through mentoring relationships

Course Topics

Becoming a Supervisor

• Attributes of Effective Supervisors
• Elements of Supervision
• Leading with Integrity
• Module Capstone: Supervisor Self-Assessment

Giving and Receiving Feedback

• Characteristics of Effective Feedback
• Providing and Receiving Feedback
• Module Capstone: Giving and Receiving Feedback

Diagnosing Performance Issues

• Common Performance Issues
• Elements of Performance Diagnosis
• Supervisory Responsibilities
• Module Capstone: Diagnosing Performance Issues

Appraising Performance

• The Performance Cycle
• Elements of Performance Appraisals
• Module Capstone: Conducting a Performance Appraisal Meeting

Coaching

• The Role of Coaching
• Effective Coaching Practices
• Coaching Conversations

Mentoring

• Mentoring Roles and Responsibilities
• Building a Mentoring Relationship
• Mentoring Conversations