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Lagos Business School

Refining Your Interpersonal Skills

Next dates

Jul 22—24
3 days
Lagos, Nigeria
NGN 255000 ≈USD 707
NGN 85000 per day




The complexities of today's business environment elevates the importance of communication and relationship management. In the face of economic uncertainty, a surge in the virtual side of business, an increase in intricacy of expectations of stakeholders and competition styles, relationship management has changed greatly from what it used to be a decade ago. Economic, social and political pressures are forcing people and organisations to rework the way relationships are managed.


  • Theories of Intelligence
  • Intrapersonal and Interpersonal Intelligence
  • Neurogical and physiological underpinnings of Emotional Intelligence
  • Emotional Intelligence Domains (EIDs)
  • Tools and techniques for increasing competence in the EIDs
  • The power of the Brain: Using the Brain to manage self and others
  • Relationship between Emotional Intelligence (EI) and Interpersonal Relations
  • Transactional Analysis
  • Listening and Probing
  • Giving and Receiving Criticism
  • Influencing 360°
  • Conflict Management
  • How to Prevent the Barriers to Effective Communication
  • Leadership communication

Key Learning Outcomes

  • Tools and techniques for increasing competencies in Emotional Intelligence (EI) Cultural Intelligence
  • Intrapersonal and Interpersonal Intelligence
  • Relationship between Emotional Intelligence (EI) and Interpersonal Relations
  • Link Between Communication and Influence
  • Building Workplace Relationships: 360° Communication Management; Influencing 360°
  • Effective Workplace Communication - Listening and Probing; Giving and Receive Criticism; and Conflict Management

Who should attend

  • Managers, team leaders and supervisors who want to maximise their positive impact on others through effective interpersonal skills.
  • Team leaders and middle to senior-level functional managers in both private and public sector organisations whose roles require an understanding of people and idiosyncrasies.
  • Experts and specialists making a transition from managing equipment and processes to leading people.


Solomon started his working career in broadcasting (1970-1974). He also worked with the Industrial Training Fund, the apex manpower development organization in the country for about 15 years (1979 – 1994),NYSC inclusive before he left to join Coca-Cola Nigeria Limited, the Region Office of The Co...
Dr Eugene Ohu is a senior lecturer and the head of the department of Organisational Behaviour/Human Resource Management. His teaching areas include Management Communication, Human Behaviour in Organisations and Digital Marketing in the MBA and Executive Education programs of the Lagos Business Sc...
Henry is a Senior Fellow and full-time faculty in Organisational Behaviour and Human Resource Management at Lagos Business School (LBS), Pan-Atlantic University, Nigeria. He is the Academic Director for LBS of the Global CEO - Africa programme, run in conjunction with IESE Business School, Barcel...


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