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Lagos Business School

Refining Your Interpersonal Skills

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Description

The complexities of today's business environment elevates the importance of communication and relationship management. In the face of economic uncertainty, a surge in the virtual side of business, an increase in intricacy of expectations of stakeholders and competition styles, relationship management has changed greatly from what it used to be a decade ago. Economic, social and political pressures are forcing people and organisations to rework the way relationships are managed.

Programme

  • Theories of Intelligence
  • Intrapersonal and Interpersonal Intelligence
  • Neurogical and physiological underpinnings of Emotional Intelligence
  • Emotional Intelligence Domains (EIDs)
  • Tools and techniques for increasing competence in the EIDs
  • The power of the Brain: Using the Brain to manage self and others
  • Relationship between Emotional Intelligence (EI) and Interpersonal Relations
  • Transactional Analysis
  • Listening and Probing
  • Giving and Receiving Criticism
  • Influencing 360°
  • Conflict Management
  • How to Prevent the Barriers to Effective Communication
  • Leadership communication

Key Learning Outcomes

  • Tools and techniques for increasing competencies in Emotional Intelligence (EI) Cultural Intelligence
  • Intrapersonal and Interpersonal Intelligence
  • Relationship between Emotional Intelligence (EI) and Interpersonal Relations
  • Link Between Communication and Influence
  • Building Workplace Relationships: 360° Communication Management; Influencing 360°
  • Effective Workplace Communication - Listening and Probing; Giving and Receive Criticism; and Conflict Management

Who should attend

  • Managers, team leaders and supervisors who want to maximise their positive impact on others through effective interpersonal skills.
  • Team leaders and middle to senior-level functional managers in both private and public sector organisations whose roles require an understanding of people and idiosyncrasies.
  • Experts and specialists making a transition from managing equipment and processes to leading people.

Experts

Solomon started his working career in broadcasting (1970-1974). He also worked with the Industrial Training Fund, the apex manpower development organization in the country for about 15 years (1979 – 1994),NYSC inclusive before he left to join Coca-Cola Nigeria Limited, the Region Office of The Co...
Dr Eugene Ohu is a senior lecturer and the head of the department of Organisational Behaviour/Human Resource Management. His teaching areas include Management Communication, Human Behaviour in Organisations and Digital Marketing in the MBA and Executive Education programs of the Lagos Business Sc...
Henry is a Senior Fellow and full-time faculty in Organisational Behaviour and Human Resource Management at Lagos Business School (LBS), Pan-Atlantic University, Nigeria. He is the Academic Director for LBS of the Global CEO - Africa programme, run in conjunction with IESE Business School, Barcel...
Dr. Okechukwu Amah facilitates sessions in Management Communication, Human Resources, Leadership and Human Behaviour in Organisations at Lagos Business School. Earlier, he was a part-time lecturer at the Lagos State University, where he taught MBA students Organisational Behaviour, Organisationa...

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