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Who should attend
This course is directed at supervisors who are involved in the operations function and who are responsible for leading and directing people to achieve and improve productivity levels and those faced with the challenge of actually using the various techniques of troubleshooting and problem solving to reduce downtime and waste and improve run efficiencies will benefit. It is of equal importance to production, maintenance engineering and process engineering personnel.
About the course
Excellent Troubleshooting skills are considered a core competency for 'Best-in-Class' modern industrial companies. If your company’s goals include minimizing downtime then this course is a must because it delivers rapid, efficient Troubleshooting. Some aspects will be addressed which includes problem solving terminology, numerous tools and techniques, a standard “blue-print” for problem analysis and resolution, strategies; planning; and protocols, variability analysis and “human factor” analysis as a source of error.
Upon successful completion of this course, the delegates will be able to:
- Understand how to become a 'Top Gun' troubleshooter
- Develop a structured approach to troubleshooting and problem solving which uses a common terminology and shared understanding
- Point the way to continuous improvement in the way you run your processes and make incremental efficiency gains
- Understand the difference between having a techniques manual on the bookshelf – and actually making it work
- Identify the "motivated" people who should be the champions of troubleshooting and problem solving – and who should just follow
- Understand work practices which "allow" success in troubleshooting and problem solving
- The nature of problems
- Context – Asset based or Business Process based
- Structured approaches – 6 Big Losses, 7 Wastes
- Techniques introduction
- Tools introduction
Tools & Techniques – Practical Experience:
- Problem Analysis
- Practical Use of Tools and Techniques
- Case Studies
- Project selection methods
- Tools & Techniques – selecting the right one
- Working practices – empowerment or impairment?
- Group dynamics
- Individual motivators
- Developing Troubleshooting and Problem Solving skills
- Managing change
Operator, Maintainer, Designer Interface:
- Cross functional working
- Effect of Maintenance strategy
- Functional analysis
- Concurrent Engineering, Design for Operation, Design for Maintenance
- Revisit Concepts, Tools and Techniques
- Your Problems – Case Studies
- Your Action Plan
- Wrap up
## Course Methodology
A variety of methodologies will be used during the course that includes:
- (30%) Based on Case Studies
- (30%) Techniques
- (30%) Role Play
- (10%) Concepts
- Pre-test and Post-test
- Variety of Learning Methods
- Case Studies and Self Questionaires
- Group Work
Videos and materials
Because of COVID-19, many providers are cancelling or postponing in-person programs or providing online participation options.
We are happy to help you find a suitable online alternative.