Leonard N. Stern School of Business

Optimizing Outcomes Through Collaboration and Conflict Resolution

Available dates

Jun 1—3, 2020
3 days
New York, New York, United States
USD 5400
USD 1800 per day


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About the course

Negotiation is an inherent reality of any workplace. We constantly negotiate with employees, bosses, coworkers, vendors, clients and nearly everyone else that we encounter. These negotiations are critical to our success, yet often result in outcomes that fall short of what they could have been. In the worst situations, they even lead to costly and unnecessary conflicts.

This course will develop your skills as a negotiator, empowering you to optimize the outcomes of your negotiations and to enhance the resolutions of your complex disputes. You will learn how to pursue ideal settlements, achieve buy-in from conflicting parties and successfully implement solutions to the benefit of your organization. To hone these essential skills, this program utilizes an experiential approach in which participants actively engage in a variety of simulated negotiations. Through extensive discussion and analysis of these simulations, you will enhance your ability to effectively negotiate agreements and resolve disputes.

Program Takeaways

  • Tactics – Learn how to implement optimal tactics and strategies in a wide variety of negotiations
  • Collaboration – Pursue individual goals by creating opportunities for “win-win” solutions through collaborative negotiation
  • Optimization – Capitalize on the strengths of their individual negotiation styles and avoid many of the costly pitfalls that negotiators often make


Day 1

Session 1: Claiming Value: How to Achieve Better Outcomes through Competition

  • Introduction: The key obstacles to effective negotiation
  • Tactics for optimizing your outcomes in any negotiation
  • Strategies to enhance your success before you even show up

Session 2: Creating Value, Part 1: How to Achieve Better Outcomes through Collaboration

  • Fundamental principles of collaborative negotiation
  • Overcoming barriers and resistance to collaboration—from yourself and others
  • Knowing if, when and how to pursue value creation

Day 1 Conclusion and Evaluations

Day 2

Session 3: Creating Value, Part 2: Advanced Tactics for Optimizing Value Creation

  • Advanced principles of collaborative negotiation
  • Complex strategies and tools for value creation
  • Avoiding the risks of exploitation

Session 4: Negotiation Styles and Signals

  • Recognizing and leveraging your personal negotiation style
  • Understanding the broader impact of your actions and approach during negotiations

Day 2 Conclusion and Evaluations

Day 3

Session 5: Resolving Conflict through Negotiations

  • Key approaches and tools for resolving conflict through negotiations
  • Identifying and managing unproductive emotions that arise during conflict
  • Reorienting conflict toward collaboration

Session 6: Negotiating through Agents

  • Avoiding common pitfalls and leveraging agents to your advantage
  • Negotiating as part of a team
  • Telling the truth: Ethical and strategic considerations

Program Conclusion and Evaluations

Who should attend

Although there are no formal education or background requirements, this course is designed for executives who meet the criteria below. While we strongly encourage global participation, please note that all courses are taught in English. Proficiency in written and spoken English is required.

  • Years of Experience – Designed for professionals with 5+ years of work experience
  • Job Functions – Ideal for professionals responsible for negotiating arrangements with clients, vendors, employees and other organizational stakeholders
  • Prerequisites – Intended for professionals with existing negotiation skills and experience

Trust the experts

Steven Blader

Biography Steven Blader received his B.A. in Psychology from the University of Pennsylvania (1994) and his Ph.D. in Social Psychology from New York University (2002). His research identifies the organizational conditions that motivate employee performance by addressing employees' social and rela...


Seth Freeman

Biography Professor Seth Freeman, J.D. practiced corporate and securities law in large New York firms for six years following his graduation from the University of Pennsylvania Law School in 1984. Since 1991 he has taught law and business at several schools, and is now an Adjunct Professor at Co...


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