Operational Excellence

Vlerick Business School Executive Education

How long?

  • 3 days
  • in person

What are the topics?

Vlerick Business School Executive Education


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Read more about Operations

Operations management has recently become a crucial part of any company's framework. This complex process focuses on reducing organizational expenses ...


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Who should attend

  • Professionals and managers with management responsibilities in operations
  • Operations managers in manufacturing or logistic companies
  • Service or quality managers
  • Business and process managers and professionals
  • Project leaders responsible for designing and implementing change projects
  • Consultants

About the course

Maximise customer value while reducing operational costs

This programme will teach you the essentials of operational excellence, how to effectively use (lean) tools and methodologies to create value for your organisation, how to deal with variability and, last but not least, how to handle change management.

Why This Programme?

The added value of "Operational Excellence" for you and your company

From understanding to applying and evaluating the essential tools of lean management - push versus pull, wastes in processes, just-in-time, 6Sigma, PDCA... Solving process inefficiencies with process mapping, bottleneck, muda, variability and critical path Valuing an improvement – linking operational with financial metrics - and validating them Analysing what to improve and applying the improvement Determining what is needed to lead the change process in your organisation Focusing on what really matters for you customers

Detailed Programme

The programme 'Operational Excellence' consists of two modules, each touching upon crucial aspects of Operational Excellence:

Module 1: Operational Excellence by reducing waste

  • Strategic importance of Operational Excellence
  • Mapping the value stream
  • Lean thinking and lean toolbox
  • Lean maturity
  • Company visit: putting theory into practice

Module 2: Targeting improvement and variability reduction

  • Operational performance measurement - Linking operational with financial KPI's
  • Flow time and capacity analysis
  • Managing variability: impact on capacity and service
  • Quality management

Module 3: Managing the journey towards Operational Excellence

  • How to manage the change in your organisation?
  • Gain an overview of actions to take to set up a change project in your organisation

Optional: Lean Competency Accreditation

  • An optional exam will allow participants to obtain the certificate ‘Lean Competency’, an international accreditation by the Lean Enterprise Research Centre of Cardiff University
    • A written closed-book exam that assesses your knowledge of the concepts, methods and tools that were presented in the lessons.
    • An oral defense and discussion with Vlerick professors regarding an ‘Operational Excellence’ project that was developed by the participant.


Ann Vereecke

Ann advises you on the supply chain that best fits your strategy and your products. Ann Vereecke is Professor of Operations and Supply Chain Management at Vlerick Business School and Ghent University. She is Partner and Faculty Dean of Vlerick Business School. She graduated as an engineer at Ghen...

Robert Boute

Improving your Operations and Supply Chain Management to achieve superior bottom-line performance. Robert Boute is Professor Operations Management at Vlerick Business School. He teaches operations and supply chain management in the degree programs at Vlerick (both full time and executive MBA). F...

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Operational Excellence at Vlerick Business School Executive Education

From  EUR 3 645$4,416
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Coursalytics is an independent platform to find, compare, and book executive courses. Coursalytics is not endorsed by, sponsored by, or otherwise affiliated with any business school or university.

Full disclaimer.

Read more about Operations

When it comes to operations control, whether you’re trying to optimize workflow or marketing and sales operations, you need to impact as many variables at once as possible in order to have a greater effect. However, it's not always that easy. How sho...

Because of COVID-19, many providers are cancelling or postponing in-person programs or providing online participation options.

We are happy to help you find a suitable online alternative.