Who should attend
- High-level manufacturing or service managers who shape an organization’s operations
- Managers who want to improve existing operational systems
- Consultants and engineers who must justify the cost of improvement projects
- Production-control specialists
- Federal Government managers with oversight of institutional or organizational processes
About the course
Perform a strategic operational audit. Design effective processing systems. Identify metrics to measure improvements. Based on the science of lean operations, this program will give you the tools and framework for operating a world-class organization.
Designed for executives, consultants and other individuals involved with an organization’s operations, this collaborative learning experience will show you how to optimize your organization’s costs, quality, speed and customer service — all of which will make a significant impact on your bottom line. Frameworks for diagnosing, improving and designing effective processing systems will be explored through real-world case studies, group workshops and computer-simulation models.
Under the guidance of an esteemed faculty team, you will analyze the laws that govern operations, explore the Business Process Flows Framework and investigate the critical link between operational drivers and business strategies. These exercises will help you master and implement the practice of lean operations at your organization.
- Linking the operational key performance indicators to the financial metrics and the operating system
- Customize policies according to your systems’ natural tendencies
- Analyze process flows to target improvement efforts
- Identify strategies for increasing throughput, shortening flow time, reducing variability and improving quality while managing risk and uncertainty
- Learn operations risk management
The Strategic Role of Operations
- Strategic operations framework
- Defining improvement
The Business Process Flows Framework
- Analyzing process flows: basic operational measures
- Linking operational metrics with financial metrics
The Toyota Production System
- Diagnosing common
- Lean tools
- Making improvements and Kaizen
Basic Process Dynamics
- WIP, flow time, throughput relationships
- Little’s Law
- Internal benchmarking
- Analyzing bottlenecks
The Corrupting Influence of Variability and Uncertainty
- Mechanics of congestion
- Batching effects
- Buffering with WIP, capacity and service
Data Driven Operations and Risk
- Noise versus signal
- Risk assessment
- Controlling a process
- Risk management strategy
| Jan A. Van Mieghem is the Harold L. Stuart Distinguished Professor of Managerial Economics and Professor of Operations Management at the Kellogg School of Management at Northwestern University. He received his Ph.D. in Business and MSEE from Stanford University, and holds an electrical engine...
Achal Bassamboo is the Charles E. Morrison Professor at Kellogg School of Management, Northwestern University. He is also the co-director of the MMM program which is dual degree program between Kellogg and Segal Design at McCormick School. Professor Bassamboo joined the faculty at the Kellogg Sch...
Videos and materials
Because of COVID-19, many providers are cancelling or postponing in-person programs or providing online participation options.
We are happy to help you find a suitable online alternative.