Managing Critical Relationships

Duke Corporate Education

How long?

  • 3 days
  • online
  • on demand

Duke Corporate Education

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About the course

Managing Critical Relationships provides the learner with the skills and tools necessary to master the intricacies of relationship management in the contemporary work context. It begins with understanding the implications for those teams and individuals that cooperate and those that don’t. It does so with a particular focus on identifying different types of stakeholders in critical relationships. Then, based on that identification, the learner can analyze their stakeholders to determine their level of support and their most important issues with an eye toward creating an engagement plan customized to each stakeholder’s needs.

Based on this foundation, the course then uses a blend of facilitated discussions, activities, and case study exercises to help the learner identify their primary and secondary communication styles and how to use conversational cues to better gauge the communication styles of others’, all with the goal of promoting better dialogue around critical issues. This in turn helps the learner to determine common sources of conflict, avoid useless confrontations, and employ a robust model for managing opposing ideas. Managing Critical Relationships concludes by giving participants the tools and concepts necessary to conduct successful negotiations in high-stress environments by exploring options, changing the frame, and pushing thinking to uncover true “win-win” solutions.

Learn

  • Formulate an effective plan for managing stakeholder and customer relationships
  • Communicate effectively with others who have different communication styles
  • Manage conflict and overcome obstacles in project relationships
  • Negotiate for mutual gain

Topics

Identifying stakeholders in relationships

  • The Complex Environment and Implications for Project-Based Work
  • Defining “Managing Stakeholder/Customer Relationships
  • Defining Different Types of Stakeholders

Aligning stakeholders

  • Stakeholder Mapping
  • Power/Interest Grid
  • Stakeholder Alignment
  • Preparing for Stakeholder Engagement

Communicating with stakeholders

  • Sources and Characteristics of Communication Styles
  • Perceptions of Communication Styles
  • Types of Questions
  • Listening Well
  • Engaging Others
  • Communication Planning

Conflict management

  • Types of Conflict
  • Sources of Conflict
  • Conflict Management Styles
  • Appropriate Uses of Conflict Management Styles
  • Conflict Management Practices

Negotiating for mutual gain

  • Defining Negotiation
  • Different Framing Leads to Different Outcomes
  • The Negotiation Process

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Managing Critical Relationships at Duke Corporate Education

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Disclaimer

Coursalytics is an independent platform to find, compare, and book executive courses. Coursalytics is not endorsed by, sponsored by, or otherwise affiliated with any business school or university.

Full disclaimer.

Read more about Business Communication

During the courses, you will explore various communication strategies developed by experts in psychology, experienced enterprises, and professors of leading universities. Throughout the Business Communication courses, you also will be faced with an o...

Read more about Negotiations

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