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About the course
Managing Critical Relationships provides you with the skills and tools necessary to master the intricacies of relationship management in the contemporary work context.
It begins with understanding the implications for those teams and individuals that cooperate and those that don’t.
You will practice using tools and concepts necessary to conduct successful negotiations in high-stress environments by exploring options, changing the frame and pushing thinking to uncover true “win-win” solutions.
- Determine stakeholders’ level of support and their most important issues with an eye toward creating an engagement plan customised to each of their needs.
- Identify your primary and secondary communication styles and learn how to use conversational cues to better gauge others’ styles.
- Avoid useless confrontations and employ a robust model for managing opposing ideas.