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Dale Carnegie Training

Managing Conflict in the Workplace

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Nothing can destroy productivity, derail projects, and damage your reputation faster than workplace conflict. Whether it smolders just beneath the surface or becomes open warfare, conflict can paralyze your group, department, or the entire organization. And once initiated, the unpleasant task of resolving conflicts falls on your shoulders.

Based on the time-tested principles from the new book How to Win Friends and Influence People in the Digital Age, this program prescribes the best approaches for effectively dealing with conflicts, so you can resolve issues while maintaining positive relationships. Learn to diagnose conflict before it intensifies, apply appropriate conflict resolution techniques to specific situations, and remain poised when tension is high.

This workshop will help you:

  • Encourage collaborative problem solving and gain consensus
  • Diagnose conflict on your team
  • Identify your anger triggers and remain poised in conflict situations


After this seminar, you will be able to:

  • Diagnose conflict within your organization
  • Find the hidden agenda that’s really fueling the battle
  • Analyze your conflict response style
  • Identify anger triggers and remain poised in conflict situations
  • Encourage collaborative problem solving and gain consensus
  • Learn a variety of strategies for managing conflict
  • Use Dale Carnegie’s 12 ways to defuse an argument

This program is one of the most engaging interactive Live Online courses available today. Trainers involve you from the moment the class begins, and keep you involved, collaborating, practicing and learning as if you were in a physical classroom.

This is NOT webinar but a LIVE ONLINE learning forum facilitated by Dale Carnegie certified trainers using our effective, time-honored techniques.

Who should attend

Business professionals who want to keep workplace conflict from derailing projects, killing productivity, and destroying morale.

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