Managing Change, Conflict and Communications

To successfully compete in today’s dynamic and competitive environment, change is necessary. Whether you are a large multinational company, a smaller privately held firm, or you operate in the public or not-for-profit sector, you cannot afford to sit idly by. Driven by the need to improve the way your organization works, at the heart of every change lies either people, process or technology. Learn the essentials of a successful change management program so that you can make an immediate and valuable contribution!

While some organizations are adept at planning the tactical components of change, many struggle with how to develop a holistic, integrated approach to change focused on the critical successful factor in any change effort – large or small – people. Engaging the stakeholders most affected by a change is crucial, but how do you achieve this? This program will give you the critical knowledge, strategies, insights and tools to lead or participate in an effective change management program, while focusing on two key challenges of most change efforts: conflict and communication. Using an interactive and engaging model of case studies, videos, lectures, and small group interactions, participants will be exposed to a broad perspective of how change management works, and leave confident and ready to immediately apply the practical, impactful and actionable learnings in their own workplace.

Top Take-Aways

• How an improved understanding of the stages of change is critical for success
• Why clarity and alignment of the future state is fundamental to successful change management programs
• How understanding your organizational culture and stakeholder mapping is linked to higher change success rates
• How the type of change impacts the scope of programs and why that’s a game changer
• What your personal change-leadership style is and why it’s important to a program’s success
• Why change resistance happens, how it can derail your efforts, and strategies to overcome it
• How to communicate with impact to influence stakeholders, change behaviour and cultivate support for change

Interactive Methodology

• Self-assessments
• Individual and group work
• Application to real-world workplace challenges
• Simulation exercise
• Case studies

Course content details

Develop Your Change Management Abilities

• Understand the fundamentals of successful change programs
• Learn how to use the core tools and strategies to improve results

Implement Change with Confidence

• Recognize the value of stakeholder mapping as a key to success
• Understand the roles of sponsor, change, agents, and other stakeholders

Understand Your Change-Leadership Style

• Increase your self-awareness to help you better manage change
• Identify the types of resistance and learn specific strategies to manage them

Master Conflicts

• Learn the root causes of conflict that can arise and how to address them
• Conflict management styles that highly effective managers use

Communicate with Impact

• Strategies and techniques for powerful, compelling and impactful communications
• Appreciate how effective leadership, communication and conflict management are linked to success

Measure What Matters

• Define success from the outset to increase alignment and success
• Understand the range of channels and tools to measure the impact and progress of change

Sustain the Change Post Roll-Out

• Learn the importance of sustaining the change and the strategies required
• Recognize metrics for ongoing change measurement