Managing and Motivating Towards Excellence: Skills, Competencies, Traits and Techniques

To create high levels of customer satisfaction and achieve the organizational mission, organizations must become “One Big Team Working Together”. Everyone must be contributing their ideas, working together as internal customers. This requires a radical shift in “management” paradigm where leaders and professionals realize the importance of employee involvement in the management process i.e. the importance of encouraging and motivating employees to contribute their ideas as well as to harness the employees’ potential, and adopt a major change of role.   In the post-Industrial “command and control” era, business demands a new breed of leader who couples technical skills with good people leadership – the ability to manage and motivate for excellence.   This training will enable the participants to:

• Manage and motivate their employees towards excellent performance.
• Learn to help their employees to harness their full potential towards excellence in the workplace.
• Understand employees’ personal needs and motivate innovative thinking
• Apply knowledge of individual differences to motivate others

• Remove blocks to motivation  and develop people skills to motivate others  

  Course Objectives

    By the end of the training, participants will:

• Gain insights into their own strengths and weaknesses and leadership styles

• Be able to understand the emotional makeup of their teams, colleagues and customers

• Have begun to develop leadership competencies and skills to motivate employees

• Understand and begin to practice innovative leadership

• Have built a foundation for continuous Improvement

• Be able to harness their employees’ emotional intelligence to release creativity in the workplace

• Understand and practice key people skills to motivate towards excellence  

  Course Outline

    Adopting the new organisational culture through understanding people

• Importance of perception

• Perception in the workplace

• Maximising our perceptual ability

• Type and trait theories of human personality

• Understanding personality styles

• Optimising our personality strengths

• Removing emotional blind spots

• Appropriate self-disclosures   Motivating employees

• Understanding motivation

• Motivating ourselves and others

• Applying theories of motivation in the workplace

• How leaders can motivate employees

• Removing blocks to motivation

• Motivation for excellent performance

• Motivating a high performance team

• The art of giving and receiving criticism   Motivating innovative & creative thinking in the workplace

• Psychological principles of creativity in the workplace

• Encouraging creativity for continuous improvement

• Convergent and divergent thinking

• Understanding and managing creative people

• Stages of the creative process: Preparation, Incubation, Illumination & Verification

• Transforming blocks to creativity

• Creativity for business breakthroughs

• Divergent thinking skills for innovative leadership   The new leader

• Psychological principles of leadership

• Theories of leadership

• Leadership for managing performance

• Transactional leadership and transformational leadership

• Visionary and competent leadership

• Developing leadership integrity

• Innovative leadership for excellent performance

• Being prepared to lead   Managing for Excellence

• Development of vision, mission , key goals and key processes

• Optimising the leader’s natural strengths

• Integrity and compassion for accountable leadership

• Leadership for performance management

• Managing change and getting others involved

• Leading by example

• Inspirational leadership  

  Course Methodology

    A variety of methodologies will be used during the course that includes:

• (30%) Based on Case Studies

• (30%) Techniques 

• (30%) Role Play

• (10%) Concepts

• Pre-test and Post-test

• Variety of Learning Methods

• Lectures

• Case Studies and Self Questionaires

• Group Work

• Discussion

• Presentation