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Who should attend
IT operations, technical, or IT management personnel requiring more information about ITIL best practices or anyone responsible for managing, implementing, or consulting on ITIL processes within IT or in conjunction with IT.
About the course
Learn what it takes to plan and execute IT Service Management while you prepare for ITIL Expert certification.
In the final module of the Service Lifecycle and/or Service Capability Intermediate courses, you'll focus on supervisory objectives, purposes, processes, functions, and activities. You will learn the interfaces and interactions between the processes, while also gaining a general understanding of the business and management aspects of the Service Lifecycle. This course is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL best practices, and it positions you to successfully complete the associated exam, which is offered on the last day of the course at 3:30 pm.
What You Will Cover
- Introduction to IT Service Management business and managerial issues
- Managing the planning and implementation of IT Service Management
- Management of strategic change
- Risk management
- Organizational challenges
- Service assessment
- Complementary industry guidance
Videos and materials
Because of COVID-19, many providers are cancelling or postponing in-person programs or providing online participation options.
We are happy to help you find a suitable online alternative.