Comprehensive course analysis
Who should attend
- Leaders and executives in any industry who are leading or launching virtual teams
- Individual contributors to virtual teams who aspire to a leadership role
- Consultants who are brought in to support a project-based team virtually
About the course
In today’s digitally connected global environment, many organizations opt to operate virtually with a remote or partially remote workforce. This certificate program is designed to improve your ability to effectively manage a remote or virtual team. Through the five courses, you will examine the unique opportunities and challenges that come with remote work and explore strategies to enhance your ability to lead your team to success.
You will begin the program by exploring strategies for establishing trust, engagement, and commitment: key cultural elements that can help teams meet their goals and can prevent remedial action. Then, you will examine methods for encouraging constructive conflict, building accountability, and fostering effective decision-making in a culture where employees are not together in a physical location. By the end of the program, you will be prepared to successfully lead multicultural virtual teams and manage common challenges that can arise in a remote environment.
Building High-Performing Virtual Teams
Virtual teams present a unique set of challenges, but also a unique set of opportunities. You may be a team leader or team member: in this course we will review some common challenges and opportunities that face virtual teams and some suggested strategies for addressing those challenges and capitalizing on the opportunities. You will leave this course with the skills and tools necessary to develop a plan for addressing challenges and opportunities on your own virtual and remote teams.
Launching Virtual Team Projects
In this course, you will consider how well your team members understand the team's mission and the members' roles. You will explore strategies for building trust, encouraging engagement, and establishing commitment on your teams so they can reach your goals and avoid later remedial action. The strategies developed in this course will allow individuals setting up teams as well as those who have well-established teams improve their functionality and success.
Virtual Communication, Constructive Conflict, and Collaboration
Conflict on a team is unavoidable and necessary. In this course, you will explore strategies to encourage constructive conflict and to discourage destructive conflict. You will explore recommended negotiation techniques for managing conflict. You will then identify threats to communication, explore strategies to overcome those threats, and use those strategies productively on your virtual teams. One of the biggest challenges of a virtual team is figuring out who has what information and how to get it. You will identify strategies to manage information to help make decisions. By the end of this course you will have a toolbox of tips and strategies for maximizing the team's communication.
Decision-Making and Accountability
In this course, you will take steps to create a more focused and results-driven virtual team that reaches and executes smart decisions. You will examine common decision traps and biases that teams fall into to try to avoid them. Finally, you will explore strategies for building accountability into decisions so you can more effectively get teams to do what they say they will do.
Diversity and Cross-Cultural Teams
Virtual teams are often also multicultural teams, which brings opportunities but also challenges that can easily derail teams. You will identify those opportunities and challenges and explore structural strategies for managing cultural issues. You will also examine recommended best practices for improving a team's cultural intelligence. A heightened cultural understanding will give team members and leaders the opportunity to fully capitalize on your team's opportunities.
Key course takeaways
- Learn strategies to elevate the performance of virtual teams
- Build a foundation of trust, team identity, and engagement to allow your team to move forward, reach key goals, and avoid remedial action
- Master suggested best practices for effectively managing conflict, communication, and collaboration on virtual teams
- Explore methods for creating a more focused, results-driven team that reaches and executes smart decisions
- Manage cross-cultural differences on teams
What you'll earn
- Leading Remote Teams Certificate from SC Johnson College of Business
- 40 Professional Development Hours (4 CEUs)
Professor Elizabeth Mannix is the Ann Whitney Olin Professor of Management at the Johnson Graduate School of Management. Her research and teaching is focused on effective organizational performance, and the factors that make individuals motivated, high-performing leaders and team members. Specifi...
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