Who should attend
Those responsible for managing face-to-face relationships with customers that have a significant impact on achieving the organisation’s business objectives. Participants should have three years sales experience, six months of which should ideally have been in an account management role. The course is also valuable for managers and directors intending to implement a key account management strategy within their organisation.
About the course
This two session programme equips account managers with the skills and tools to develop and implement detailed dynamic account strategies and plans for their key accounts. Using their own customers as case studies, participants establish how ‘best practice’ principles can be applied to managing their own key accounts whilst adding immediate value into their own organisations. Whilst the first session focuses on a best-practice approach to the development of a strategic key account plan, session 2 then builds on that foundation with the opportunity to present a plan for feedback, then explore how such plans can be implemented in practice.
- Recognising which customers are key accounts
- Understand the scope of the key account management role
- Recognise the stages of a key account relationship
- Develop a strategic key account plan
- Identify the potential in their customers
- Use professional business analysis tools
- Develop internal teams to meet the needs of key accounts
- Identify and develop DMUs
- Utilise internal resources in a virtual team environment
- Understand the impact of key account management on internal communication and customer records
- A strategic plan developed for a customer, with feedback
In January 1997 I founded Summit Corporate Training Limited, a business skills training company specialising in client-specific staff development programmes and training courses in the core areas of sales, key account management, presentation, customer handling, marketing, negotiation & manag...
I'm a coach and facilitator, specialising in management, leadership and business consulting. I work as an executive assessment specialist, and deliver Level 3 and 5 Apprenticeship programmes in management for a range of providers. I have twenty years of consulting experience in learning and deve...
Because of COVID-19, many providers are cancelling or postponing in-person programs or providing online participation options.
We are happy to help you find a suitable online alternative.